Karen Green-Hubbard
Waterbury,CT
Summary
Seeking a position in the Social Service and or Civil Service, which will allow maximum use of my marketable abilities while offering an opportunity for professional growth and advancement. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
Work History
HIV Medical Case Manager
GBAPP
10.2022 - Current
- Improved patient outcomes by developing and implementing customized care plans for HIV-positive individuals.
- Enhanced patient adherence to treatment protocols through regular follow-up appointments and supportive counseling sessions.
- Streamlined the referral process for patients, ensuring timely access to essential medical services and resources.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care for HIV-positive patients, resulting in better health outcomes.
- Facilitated patient enrollment in essential support programs, such as housing assistance and mental health services, improving overall wellbeing.
- Maintained accurate and up-to-date case records, ensuring efficient information sharing among healthcare providers involved in the care of each patient.
- Developed strong relationships with local community organizations, expanding available resources for patients in need of additional support services.
- Increased patient satisfaction by addressing individual concerns promptly and effectively resolving issues related to care coordination or service delivery.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV
Outreach Specialist
Brookdale STAR Medical Center
01.2022 - 07.2022
- Collaborate with NYC Department of Health and Mental Hygiene (DOHMH) to develop outreach and engagement protocols to identify and engage PWH who are out of care using multiple internal and external data sources
- Provide diligent outreach to locate hard-to-reach clients and or clients lost to service
- This includes travel to conduct home visits, hospital visits, or visits in other settings to follow up on care
- Develop working relationships with health care facilities and community organizations in Brooklyn neighborhoods which have the highest proportions of PWH who are out of care have the highest levels of food insecurity and poverty and lowest levels of education
- Serve as the primary liaison with other health care facilities and community organizations to ensure out-of-care PWH are linked to care at STAR-Brookdale or other health care facilities near their homes
- Develop system of follow-up with patients and providers to check on care status
- Provide individual and group education to the community and partnering agencies regarding the importance of 1) knowing ones HIV status; 2) if HIV+, immediately engaging in care and initiating ARVs to reduce viral load to an undetectable level; 3) treatment as prevention (Undetectable = Untransmissable) to protect sexual partners against HIV transmission; and 4) the availability of pre-exposure (PrEP) and post-exposure prophylaxis (PEP) to prevent HIV transmission
- Provide warm hand-off to the Patient Navigator at STAR-Brookdale or key person at other care sites to ensure each patient is linked to their first appointment
- Provide leadership to STAR-Brookdale participation in community-based events to provide rapid HIV testing and community education on prevention and care of HIV
- Participate in the development and dissemination of HIV care and prevention social media campaigns
- Document all outreach encounters in eShare database, as appropriate and document patient-specific encounters in the electronic health record (EHR)
- All other duties as requested
Contact Tracer
NYC Health and Hospital
06.2020 - 07.2021
- Conduct telephone calls with people diagnosed with COVID 19 to complete case interviews, elicit and trace contacts exposed to COVID 19
- Provides follow-up instructions to cases and to contacts related to isolations/quarantine, symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts
- Communicate with cases and contacts in a professional and empathic manner
- Collects and records information obtained from the case interview and contact gathering into the data system in accordance with the standard operating procedures
- Follow approved script and protocols, provide people with approved information about isolation and quarantine procedures, and if appropriate, refer them for testing.
Residential Counselor
St Vincent/Heartshare Services
11.2010 - 09.2020
- Attend to the needs of consumers who suffers from mental disabilities, such as clean home, cook, wash clothing, bath and outings
- Complete rounds on overnight to ensure the safety of the consumers
- Teach ADL skills, like making their beds, brush teeth, putting dishes in dishwasher, sweep and mop
- Complete data entry into database.
Care Coordinator Manager
Wyckoff Heights Medical Center
09.2014 - 07.2020
- Enroll patients who have tested positive for HIV/and or who are HIV into our Care Coordination program
- Verify eligibility and conduct duplication checks with their insurance
- Perform comprehensive assessments obtaining the medical treatment plan and incorporate it into an interdisciplinary treatment plan
- Provide clinic-base education with patients and update their treatment plan as needed
- Conduct monthly review of the Patient Navigators and DOT specialist work including, assessment of staff competency, chart review, face to face discussion
- Provide as back-up for patient navigators.
Education
Bachelor of Arts - Liberal Arts
School of New Resources
Brooklyn, NY05.2003
Certificate - Development Disability
International Center For The Disable
Manhattan, NY07.1994
Certificate in HIV and AIDS - HIV
Arrive
Manhattan, NY06.1993
Skills
- Client Needs Assessment
- Outreach Initiatives
- Information Updates
- Organizational Skills
- Healthcare Systems Navigation
- Interdisciplinary Collaboration
Timeline
HIV Medical Case Manager
GBAPP
10.2022 - Current
Outreach Specialist
Brookdale STAR Medical Center
01.2022 - 07.2022
Contact Tracer
NYC Health and Hospital
06.2020 - 07.2021
Care Coordinator Manager
Wyckoff Heights Medical Center
09.2014 - 07.2020
Residential Counselor
St Vincent/Heartshare Services
11.2010 - 09.2020
Bachelor of Arts - Liberal Arts
School of New Resources
Certificate - Development Disability
International Center For The Disable
Certificate in HIV and AIDS - HIV
Arrive
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