Christopher Roberts
Sebastian,FL
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Background includes successfully managing documentation and daily living support needs for diverse clientele. Good organizational skills with a hardworking mentality and caring approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HIV Medical Case Manager
Comprehensive Healthcare
Melbourne , FL
02.2022 - Current
- Provided comprehensive case management services to HIV and AIDS patients, including assessment of needs and development of individualized service plans.
- Documented services and collected required data for evaluation.
- Conducted outreach activities to educate at-risk populations about HIV prevention and testing options.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Collected demographic and medical information to conduct intake for patients with HIV.
- Assisted in the coordination of care between primary care physicians, specialists, hospitals, home health agencies, pharmacies and other healthcare providers.
- Educated HIV patients on methods to use to avoid spreading disease to other individuals.
- Documented and maintained client records with strict attention to confidentiality.
- Maintained accurate records for all clients served, documenting assessments, interventions and outcomes.
- Participated in interdisciplinary team meetings regarding patient care issues.
- Scheduled appointments and office visits, prepared client files and documented case notes.
- Participated in health fairs and community events to explain organization's services and mission.
- Advised clients on available benefits such as Social Security Disability Insurance, Medicaid or Medicare coverage for medical expenses associated with HIV and AIDS treatments.
- Completed day-to-day duties accurately and efficiently.
Delivery Driver
Papa John's Pizza
Sebastian , FL
02.2022 - 08.2022
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Transported and safely delivered items to prevent damage or loss.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Handled merchandise in accordance with product handling standards.
Child Protective Investigator
Department Of Children and Families, State of Florida
Palm Bay , FL
07.2017 - 01.2022
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Attended trainings related to current trends in Child Protective Services.
- Informed families about their rights under applicable laws and policies.
- Prepared written summaries following each investigation or contact with a family member.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Ensured compliance with state regulations regarding child abuse investigations.
Department Manager
Walmart
Vero Beach , FL
11.2016 - 07.2017
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Delegated work to staff, setting priorities and goals.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Sales Associate
Walmart
Vero Beach , FL
11.2013 - 11.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Sandwich Artist
SUBWAY®Restaurants
Tallahassee , FL
08.2010 - 12.2010
- Scrubbed and polished counters to remove debris and food.
- Greeted customers and provided product knowledge.
- Maintained cleanliness of work area throughout shift.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Adhered strictly to cash handling policies and procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Lifeguard
Florida State University
Tallahassee , FL
05.2008 - 08.2008
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Recognized swimmers in need of assistance and acted quickly.
- Enforced all safety regulations and posted rules for patrons.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Administered first aid and CPR in response to life-threatening situations.
OPS Date Entry
Florida Department of rTansportation
Tallahassee , FL
05.2007 - 08.2008
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
- Completed day-to-day duties accurately and efficiently.
Lifeguard
Lake Aurora Christian Camp
Lake Wales , FL
05.2006 - 08.2006
- Provided assistance to swimmers of varying skill levels.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Recognized swimmers in need of assistance and acted quickly.
- Enforced all safety regulations and posted rules for patrons.
- Administered first aid and CPR in response to life-threatening situations.
Education
College Credit Certificate - Domestic Violence
Eastern Florida State College
Cocoa, FL12-2023
Bachelor of Science - Social Sciences
Florida State University
Tallahassee, FL12-2011
High School Diploma -
Sebastian River High School
Sebastian, FL05-2005
Skills
- Health Promotion
- Community Outreach
- Risk Assessments
- Community Health
- Client Needs Assessment
- Problem-Solving
- Critical Thinking
- Gathering Referrals
- Coordinating Services
- Work Planning and Prioritization
Affiliations
- Outside of the workplace I have traveled all over the world volunteering my time for humanitarian activities. For example during college spring break in 2006 and 2007 I traveled to New Orleans to assist in Hurricane Katrina cleanup. During my college spring break in 2009 I traveled to Haiti, assisting in building a medical clinic. Then in the summer of 2009 I traveled to Russia and Finland, working in a several drug rehab facilities.
Certification
Basic Life Support (CPR) training. Exp. 3/2025
Certified Event Interventionist (CEI); Cert # IBIS-CR-A108
local government
Volunteer Activity:
City of Sebastian Construction Board (2021-2023)
City of Sebastian Planning and Zoning Commission (June 2023-present)
Citizens Oversight Committee-City of Sebastian representative 2023
References
References available upon request.
Timeline
HIV Medical Case Manager
Comprehensive Healthcare
02.2022 - Current
Delivery Driver
Papa John's Pizza
02.2022 - 08.2022
Child Protective Investigator
Department Of Children and Families, State of Florida
07.2017 - 01.2022
Department Manager
Walmart
11.2016 - 07.2017
Sales Associate
Walmart
11.2013 - 11.2016
Sandwich Artist
SUBWAY®Restaurants
08.2010 - 12.2010
Lifeguard
Florida State University
05.2008 - 08.2008
OPS Date Entry
Florida Department of rTansportation
05.2007 - 08.2008
Lifeguard
Lake Aurora Christian Camp
05.2006 - 08.2006
College Credit Certificate - Domestic Violence
Eastern Florida State College
Bachelor of Science - Social Sciences
Florida State University
High School Diploma -
Sebastian River High School
Basic Life Support (CPR) training. Exp. 3/2025
Certified Event Interventionist (CEI); Cert # IBIS-CR-A108
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