Summary
Overview
Work History
Education
Skills
Affiliations
Certification
local government
References
Timeline
Generic

Christopher Roberts

Sebastian,FL

Summary

Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Background includes successfully managing documentation and daily living support needs for diverse clientele. Good organizational skills with a hardworking mentality and caring approach.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HIV Medical Case Manager

Comprehensive Healthcare
Melbourne, FL
02.2022 - Current
  • Provided comprehensive case management services to HIV and AIDS patients, including assessment of needs and development of individualized service plans.
  • Documented services and collected required data for evaluation.
  • Conducted outreach activities to educate at-risk populations about HIV prevention and testing options.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Collected demographic and medical information to conduct intake for patients with HIV.
  • Assisted in the coordination of care between primary care physicians, specialists, hospitals, home health agencies, pharmacies and other healthcare providers.
  • Educated HIV patients on methods to use to avoid spreading disease to other individuals.
  • Documented and maintained client records with strict attention to confidentiality.
  • Maintained accurate records for all clients served, documenting assessments, interventions and outcomes.
  • Participated in interdisciplinary team meetings regarding patient care issues.
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Participated in health fairs and community events to explain organization's services and mission.
  • Advised clients on available benefits such as Social Security Disability Insurance, Medicaid or Medicare coverage for medical expenses associated with HIV and AIDS treatments.
  • Completed day-to-day duties accurately and efficiently.

Delivery Driver

Papa John's Pizza
Sebastian, FL
02.2022 - 08.2022
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Transported and safely delivered items to prevent damage or loss.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Handled merchandise in accordance with product handling standards.

Child Protective Investigator

Department Of Children and Families, State of Florida
Palm Bay, FL
07.2017 - 01.2022
  • Interfaced with local court system, attending court proceedings and working directly with attorneys.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
  • Attended trainings related to current trends in Child Protective Services.
  • Informed families about their rights under applicable laws and policies.
  • Prepared written summaries following each investigation or contact with a family member.
  • Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
  • Investigated reports of child abuse and neglect to determine if further actions are necessary.
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.
  • Ensured compliance with state regulations regarding child abuse investigations.

Department Manager

Walmart
Vero Beach, FL
11.2016 - 07.2017
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Handled shift overstock, restocking and inventory control.
  • Delegated work to staff, setting priorities and goals.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Sales Associate

Walmart
Vero Beach, FL
11.2013 - 11.2016
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Collected payments and provided accurate change.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.

Sandwich Artist

SUBWAY®Restaurants
Tallahassee, FL
08.2010 - 12.2010
  • Scrubbed and polished counters to remove debris and food.
  • Greeted customers and provided product knowledge.
  • Maintained cleanliness of work area throughout shift.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Adhered strictly to cash handling policies and procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Lifeguard

Florida State University
Tallahassee, FL
05.2008 - 08.2008
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
  • Enforced all safety regulations and posted rules for patrons.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Administered first aid and CPR in response to life-threatening situations.

OPS Date Entry

Florida Department of rTansportation
Tallahassee, FL
05.2007 - 08.2008
  • Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
  • Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
  • Completed day-to-day duties accurately and efficiently.

Lifeguard

Lake Aurora Christian Camp
Lake Wales, FL
05.2006 - 08.2006
  • Provided assistance to swimmers of varying skill levels.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
  • Enforced all safety regulations and posted rules for patrons.
  • Administered first aid and CPR in response to life-threatening situations.

Education

College Credit Certificate - Domestic Violence

Eastern Florida State College
Cocoa, FL
12-2023

Bachelor of Science - Social Sciences

Florida State University
Tallahassee, FL
12-2011

High School Diploma -

Sebastian River High School
Sebastian, FL
05-2005

Skills

  • Health Promotion
  • Community Outreach
  • Risk Assessments
  • Community Health
  • Client Needs Assessment
  • Problem-Solving
  • Critical Thinking
  • Gathering Referrals
  • Coordinating Services
  • Work Planning and Prioritization

Affiliations

  • Outside of the workplace I have traveled all over the world volunteering my time for humanitarian activities. For example during college spring break in 2006 and 2007 I traveled to New Orleans to assist in Hurricane Katrina cleanup. During my college spring break in 2009 I traveled to Haiti, assisting in building a medical clinic. Then in the summer of 2009 I traveled to Russia and Finland, working in a several drug rehab facilities.

Certification

Basic Life Support (CPR) training. Exp. 3/2025

Certified Event Interventionist (CEI); Cert # IBIS-CR-A108

local government

Volunteer Activity:

City of Sebastian Construction Board (2021-2023)

City of Sebastian Planning and Zoning Commission (June 2023-present)

Citizens Oversight Committee-City of Sebastian representative 2023

References

References available upon request.

Timeline

HIV Medical Case Manager

Comprehensive Healthcare
02.2022 - Current

Delivery Driver

Papa John's Pizza
02.2022 - 08.2022

Child Protective Investigator

Department Of Children and Families, State of Florida
07.2017 - 01.2022

Department Manager

Walmart
11.2016 - 07.2017

Sales Associate

Walmart
11.2013 - 11.2016

Sandwich Artist

SUBWAY®Restaurants
08.2010 - 12.2010

Lifeguard

Florida State University
05.2008 - 08.2008

OPS Date Entry

Florida Department of rTansportation
05.2007 - 08.2008

Lifeguard

Lake Aurora Christian Camp
05.2006 - 08.2006

College Credit Certificate - Domestic Violence

Eastern Florida State College

Bachelor of Science - Social Sciences

Florida State University

High School Diploma -

Sebastian River High School

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Christopher Roberts