Nicole Jeffery
Ferndale,WA
Summary
Oversaw restaurant operations for 14+ years, driving team performance and customer satisfaction as a general manager. Managed multiple locations for 3 years, optimizing processes and enhancing service quality. Pursuing a new opportunity to leverage expertise and foster career growth within a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Xr foods
Bellingham, WA
07.2011 - Current
- Recruited new employees to support team growth. Provided training to develop essential job skills. Assisted staff through ongoing mentorship and guidance.
- Developed and managed weekly schedules for over 25 employees and assistant managers.
- Conducted daily, weekly, and monthly inventory analysis to optimize stock levels.
- Directed implementation of new procedures and LTO menu items to enhance operational efficiency.
- Ensured exceptional customer service standards to enhance patron satisfaction.
- Oversaw all product purchasing operations for restaurant.
- Conducted comprehensive restaurant walkthroughs to ensure compliance with Steritech and health department standards.
- Cultivated a workplace environment that fosters employee satisfaction and retention.
- Facilitated training sessions for store managers to enhance operational efficiency.
Education
GED - undefined
Bellingham Technical College
06-2007
Skills
- Quality Assurance
- Customer service management
- Purchasing
- Profit & Loss
- Operations management
- Guest service oriented
- Employee Orientation
- POS systems
Certification
- Driver's License
- Food Handler Certification
- ServSafe certified
Timeline
Restaurant General Manager
Xr foods
07.2011 - Current
GED - undefined
Bellingham Technical College