Nicole Jenkins
Yorba Linda,CA
Summary
Experienced business owner and operations professional with a strong background in customer service, scheduling, team leadership, client communications, and business operations. Proven ability to manage high-volume inquiries, oversee daily operations independently, and build strong client relationships in fast-paced environments. Skilled in organization, multitasking, social media management, staff training, and administrative coordination. Seeking a remote opportunity that combines strong communication, operational support, and independent workflow management.
Overview
12
12
years of professional experience
Work History
Owner & Operations Manager
Just Keep Swimming School
12.2019 - Current
- Own and manage all daily business operations for a growing swim school serving local families and students.
- Handle scheduling, customer communication, payroll, enrollment, hiring, training, and overall operational management.
- Managed and trained a team of up to 6 employees while maintaining smooth day-to-day operations.
- Responded to and managed 30–50 customer inquiries daily through phone, email, and social media communication.
- Increased enrollment and maintained strong client retention through relationship-focused customer service.
- Created and managed all social media content and online communication efforts.
- Coordinated events, staff schedules, and client scheduling logistics independently.
- Maintained a welcoming and professional environment while resolving client concerns and operational challenges.
- Developed and implemented curriculum for aquatic education programs.
- Managed scheduling and staffing to optimize operational efficiency.
Nanny
Private Families
01.2014 - 01.2019
- Provided dependable childcare and household support for families with varying schedules and needs.
- Built strong, trusted relationships with families through reliability, professionalism, and communication.
- Maintained flexibility and adaptability in fast-changing environments.
- Supervised daily activities, ensuring safe and engaging environments for children.
- Coordinated schedules, managing transportation and extracurricular activities effectively.
- Communicated regularly with parents regarding children's progress and behavioral developments.
Cast Member
The Walt Disney Company, Disneyland Resort
01.2017 - 01.2018
- Delivered high-quality guest service in a fast-paced, high-volume environment.
- Assisted guests with questions, problem-solving, and overall experience support.
- Maintained professionalism and strong communication skills while working with diverse groups of guests and team members.
- Worked collaboratively with team members to maintain operational efficiency and positive guest experiences.
- Delivered exceptional guest experiences through engaging storytelling and immersive interactions.
- Maintained cleanliness and safety standards in assigned areas, enhancing overall park presentation.
- Collaborated with team members to ensure efficient operational flow during peak hours.
Education
Some College (No Degree) - Early Childhood Education
Orange Coast College
Costa Mesa, CaliforniaEarly Childhood Education & Special Education
Grand Canyon University
Phoenix, Arizona01.2018
Skills
- Customer Service & Client Relations
- Scheduling & Calendar Management
- Operations Management
- Team Leadership & Training
- Administrative Support
- Social Media Management
- Conflict Resolution
- Payroll & Staff Coordination
- Sales & Enrollment Support
- High-Volume Communication Management
- Event Coordination
- Organization & Multitasking
Timeline
Owner & Operations Manager
Just Keep Swimming School
12.2019 - Current
Cast Member
The Walt Disney Company, Disneyland Resort
01.2017 - 01.2018
Nanny
Private Families
01.2014 - 01.2019
Early Childhood Education & Special Education
Grand Canyon University
Some College (No Degree) - Early Childhood Education
Orange Coast College
Additional Strengths
- Strong independent work ethic
- Comfortable managing multiple priorities remotely
- Relationship-focused communication style
- Highly organized and detail-oriented
- Adaptable and quick to learn new systems
- Experienced working in customer-facing and leadership roles
Recommended Remote Roles
- Administrative Assistant
- Scheduling Coordinator
- Client Success Specialist
- Customer Support Representative
- Operations Assistant
- Executive Assistant
- Social Media Assistant
- Remote Office Coordinator
- Enrollment Coordinator