AHMED MAHGOUB
Hotel & Hospitality Operations Leader | Food & Beverage Management | Banquet & Event Operations
Kissimmee,FL
Summary
Dynamic hospitality and food and beverage operations leader with over 10 years of experience in luxury hotel environments, specializing in banquet management and large-scale operations. Proven track record in enhancing guest satisfaction, driving revenue growth, and optimizing labor while upholding exceptional service standards. Expertise in budget management, compliance, and team development ensures alignment with profitability goals and fosters operational efficiency. Recognized for strategic vision, reliability, and effective problem-solving abilities, complemented by strong skills in business management, financial planning, and customer relations.
Overview
28
28
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Owner & Operations Manager
Food Production / Service Business
01.2025 - Current
- Implemented structured food safety, sanitation, and hygiene programs aligned with regulatory best practices.
- Managed production scheduling, material sourcing, inventory control, and cost performance.
- Developed and enforced SOPs for food preparation, storage, labeling, and allergen control.
- Oversaw quality control, shelf-life management, and corrective actions.
- Coordinated suppliers, purchasing, and logistics to ensure uninterrupted operations.
- Trained and supervised staff on sanitation, safety, and standard work.
- Managed pricing, cost controls, and margin performance.
Owner & Founder
PUREAIR Services
12.2022 - 03.2025
- Directed full operational oversight of residential and commercial air duct cleaning and sanitizing services, ensuring compliance with safety standards and environmental health regulations.
- Managed technician scheduling, route optimization, and labor allocation to maximize productivity and service efficiency.
- Trained and supervised field teams on PPE compliance, chemical handling and safe equipment operation.
- Conducted on-site inspections and quality assurance audits to maintain high service standards and customer satisfaction.
- Oversaw procurement of equipment, tools, and sanitation materials while negotiating vendor pricing to control operational costs.
- Prepared service estimates, managed client relationships, and implemented retention strategies to drive repeat business and revenue growth.
Manufacturing Supervisor
XYMOGEN
05.2012 - 10.2013
Manufacturing Manager
XYMOGEN
10.2013 - 08.2022
- Led budgeting and forecasting to align manufacturing performance with corporate financial objectives.
- Drove continuous improvement through root cause analysis, lean initiatives, and workflow optimization, increasing efficiency and reducing defects.
- Developed long-term operational strategies to support sustainable growth and capacity expansion.
- Directed production teams, strengthening accountability, workforce capability, and performance management systems.
- Optimized inventory, staffing, and production planning to meet demand while controlling costs.
- Reduced downtime through preventative maintenance and process reliability programs.
- Ensured regulatory and safety compliance through proactive inspections and cultural reinforcement.
- Evaluated and implemented capital investments and technology enhancements to improve productivity and reduce operational costs.
- Conducted root cause analysis investigations to identify areas for improvement in manufacturing processes, leading to increased efficiency and fewer defects.
Assistant Food & Beverage Manager
GRAND BOHEMIAN HOTEL
06.2010 - 11.2010
Food & Beverage Manager
GRAND BOHEMIAN HOTEL
11.2010 - 11.2011
- Directed all food and beverage functions in an upscale hotel with Four Star Four Diamond ratings.
- Oversaw equipment inventory control, service delivery, food quality, and breakdown operations.
- Administered performance-to-plan initiatives to increase profits and service levels.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Controlled inventory in compliance with budgetary constraints and corporate guidelines.
- Forecasted banquet food and beverage revenues to ensure variance projections fell within corporate standards and increased food and beverage revenue through upselling efforts to improve the bottom line.
- Transformed high-potential staff into outstanding leaders demonstrating creativity critical to financial and operational success.
Banquet Supervisor
ORLANDO AIRPORT MARRIOTT
10.2006 - 06.2008
Senior Banquet Supervisor
ORLANDO AIRPORT MARRIOTT
06.2008 - 06.2010
- Directed all banquet operations including event setup, service execution, equipment oversight, and compliance, ensuring exceptional guest experiences and achievement of performance goals.
- Led, trained, and developed high-performing banquet teams through structured coaching, evaluations, and professional development initiatives.
- Developed and implemented Marriott standards manuals and training programs to elevate service consistency and reduce onboarding time.
- Coordinated cross-functionally with catering, culinary, audiovisual, and housekeeping teams to ensure seamless event execution.
- Managed staffing plans and shift coverage to support high-volume events while maintaining service quality and timeliness.
- Strengthened client relationships to drive repeat business and consistently high guest satisfaction.
- Improved operational efficiency by analyzing post-event feedback and implementing continuous service enhancements.
- Played a key role in transitioning the property from franchise to corporate ownership, integrating Marriott brand standards and culture.
Operations Manager
IBIS International Restaurant & Supper Club
01.2000 - 12.2002
- Managed full operations of a 365-seat, high-volume restaurant generating $4M+ annually, aligning service excellence with financial performance.
- Oversaw all business functions including vendor negotiations, procurement, marketing, staffing, and daily operations to drive sustained revenue growth and profitability.
- Implemented cost-control and revenue optimization strategies that improved margins and enhanced guest satisfaction.
- Recruited, trained, and developed a 12-member front-of-house team, establishing accountability standards and strengthening service execution.
- Led hiring, onboarding, performance management, and policy compliance to maintain operational consistency.
- Resolved complex guest concerns to protect service standards and reinforce customer loyalty.
Restaurant Manager
Rico Café
04.1998 - 01.2002
- Led transformation of a small bagel shop into a 60-seat Mediterranean café, building and managing a six-member team.
- Increased sales by 35% within six months by introducing innovative Mediterranean menu offerings and targeted promotions.
- Directed daily operations to ensure efficiency, consistency, and high-quality food and service standards.
- Developed and executed business plans to drive profitable food and beverage growth.
- Recruited, trained, and supervised staff to build a strong service culture.
- Strengthened customer loyalty by engaging guests, gathering feedback, and implementing service improvements.
- Oversaw financial tracking, including daily sales and invoicing, to maintain accurate reporting and performance monitoring.
Education
Bachelor of Arts - Accounting
Cairo University
Cairo, Egypt1994
Skills
Hospitality management
Food service management
Coordinating large-scale events and banquets
Guest Service Score (GSS) Improvement
Financial planning
Operational management
Customer service expertise
Employee relations management
Building professional connections
Client relations
Operational efficiency in small businesses
Regulatory adherence
Market analysis proficiency
Strategic business development
Certification
Certified Marriott Candidate Review Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner & Operations Manager
Food Production / Service Business
01.2025 - Current
Owner & Founder
PUREAIR Services
12.2022 - 03.2025
Manufacturing Manager
XYMOGEN
10.2013 - 08.2022
Manufacturing Supervisor
XYMOGEN
05.2012 - 10.2013
Food & Beverage Manager
GRAND BOHEMIAN HOTEL
11.2010 - 11.2011
Assistant Food & Beverage Manager
GRAND BOHEMIAN HOTEL
06.2010 - 11.2010
Senior Banquet Supervisor
ORLANDO AIRPORT MARRIOTT
06.2008 - 06.2010
Banquet Supervisor
ORLANDO AIRPORT MARRIOTT
10.2006 - 06.2008
Operations Manager
IBIS International Restaurant & Supper Club
01.2000 - 12.2002
Restaurant Manager
Rico Café
04.1998 - 01.2002
Bachelor of Arts - Accounting
Cairo University