Summary
Overview
Work History
Education
Skills
Timeline
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Chela Jones

Baltimore,MD

Summary

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

8
8
years of professional experience

Work History

Owner & Operations Manager

Chela Jay Skin Therapy
06.2024 - 01.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Provided full range of advance skincare services, and treatments

Lead Esthetician

Massage Envy
06.2017 - 01.2024
  • Lead a team of estheticians, overseeing daily operations including, staff scheduling, and client assignments to ensure smooth and efficient service delivery
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
  • Led promotional events within the spa that resulted in increased bookings for services.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Continuously improved professional knowledge by attending industry conferences, workshops, and training events.

Education

No Degree - Esthetics

Baltimore School of Massage
Linthicum Heights, MD
06-2017

Skills

  • Small business operations
  • Operations management
  • Business management
  • Customer relations
  • Client service
  • Relationship building
  • Verbal and written communication
  • Marketing
  • Staff management
  • Regulatory compliance
  • Crisis management
  • Service quality assurance

Timeline

Owner & Operations Manager

Chela Jay Skin Therapy
06.2024 - 01.2025

Lead Esthetician

Massage Envy
06.2017 - 01.2024

No Degree - Esthetics

Baltimore School of Massage

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Chela Jones