Nicole Jingozian
Dover,DE
Summary
Dynamic and results-driven healthcare professional with over 20 years of experience in human services, specializing in long-term care and activity management. Seeking to leverage my leadership, strategic planning, and program development expertise in a full-time position that enhances the quality of life for individuals. Dedicated to fostering a culture of excellence and continuous improvement within a forward-thinking organization.
Extensive Expertise in Long-Term Care: Over 20 years of experience in managing activity and recreation programs within skilled nursing and rehabilitation facilities, with a focus on improving resident engagement and well-being. Proven Leadership and Management: Adept at leading multidisciplinary teams, managing complex operations, and ensuring compliance with healthcare regulations. Recognized for driving high levels of staff performance and resident satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
President
Delaware Council for Activity Professionals (DCAP)
01.2024 - Current
- Lead the state-wide organization representing activity professionals, advocating for best practices and professional development
- Organize educational events and workshops, fostering the exchange of ideas and innovation within the field
- Collaborate with state agencies and other organizations to enhance the role and impact of activity professionals in Delaware.
Hospital Administrator
Delaware Hospital for the Chronically Ill
08.2021 - Current
- Oversee the daily operations of the hospital, ensuring the delivery of high-quality care for chronically ill patients
- Lead strategic planning and regulatory compliance efforts, ensuring alignment with healthcare standards
- Spearhead initiatives to improve patient satisfaction, resulting in significant enhancements in care quality and operational efficiency
- Manage and coordinate special events and projects, including community outreach programs, holiday celebrations, and other initiatives aimed at enriching the lives of residents and staff.
Director of Activities
Harrison House of Georgetown
01.2017 - 08.2021
- Directed a comprehensive activity program for a 139-bed skilled nursing facility, enhancing resident participation and engagement
- Developed and implemented personalized programming, increasing resident activity participation by 40%
- Initiated intergenerational programs that strengthened community ties and enriched the lives of residents.
Director of Activities
Envoy of Denton
06.2015 - 01.2017
- Managed activity programs for a 100-bed skilled nursing facility, focusing on creating a vibrant and inclusive environment
- Led the transition to a person-centered care model, significantly improving resident well-being
- Developed specialized memory care programs, receiving high praise from families and staff.
Director of Activities
Cokesbury Village
04.2008 - 04.2010
- Managed the activity department for a 60-bed skilled nursing facility, fostering meaningful resident experiences.
Director of Activities
Park Lane at Bellingham
05.2007 - 04.2008
- Directed activities for a 64-bed skilled nursing facility, promoting a strong sense of community among residents.
Director of Activities
Parkview Nursing & Rehabilitation Center
04.2006 - 05.2007
- Led the activity department for a 150-bed facility, emphasizing holistic wellness and individualized care.
Director of Activities
Foulk Manor North
06.2003 - 04.2006
- Oversaw activity programs in a full-service community with 160 residents across independent living, assisted living, and healthcare services.
Physical Development Coordinator
Mary Campbell Center
05.1998 - 06.2003
- Designed and implemented physical development programs for residents with varying abilities, promoting physical and emotional well-being.
Education
Exercise and Sport Science
The Pennsylvania State University
University Park, PA01.1996
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Project Management
- Change Management
- Operations Management
- Process Improvement
- Event Planning
- Innovation and Creativity
Certification
- Certified Activity Director (ADC)
- Certified Dementia Practitioner (CDP)
- Certified Change Practitioner (CCP) – Prosci
- Project Management Professional (PMP) – Project Management Institute
Accomplishments
- Recipient of the 2023 Nursing Home Administrator Award for Innovation
- 2024 Governor's Excellence Trailblazer Award for leading the "Connect Community" project, which significantly enhanced resident engagement and community integration.
Leadership in Professional Organizations:
- Serving as President of the Delaware Council for Activity Professionals (DCAP) since January 2024, leading efforts to advance the profession and support activity professionals across the state.
Timeline
President
Delaware Council for Activity Professionals (DCAP)
01.2024 - Current
Hospital Administrator
Delaware Hospital for the Chronically Ill
08.2021 - Current
Director of Activities
Harrison House of Georgetown
01.2017 - 08.2021
Director of Activities
Envoy of Denton
06.2015 - 01.2017
Director of Activities
Cokesbury Village
04.2008 - 04.2010
Director of Activities
Park Lane at Bellingham
05.2007 - 04.2008
Director of Activities
Parkview Nursing & Rehabilitation Center
04.2006 - 05.2007
Director of Activities
Foulk Manor North
06.2003 - 04.2006
Physical Development Coordinator
Mary Campbell Center
05.1998 - 06.2003
Exercise and Sport Science
The Pennsylvania State University
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