NICOLE JOHNSON
BRIDGEPORT,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Certified Nursing Assistant
Strategic Nursing Solution
03.2022 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Assistant Manager Central Operations Unit (COPU)
Government Savings Bank( GSB Credit Union)
01.2009 - 06.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Enhanced team productivity by streamlining operational processes.
Senior Micro Loans Officer
National Development Foundation of Jamaica
05.2005 - 06.2008
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced public trust through community policing efforts, organizing and participating in financial stability workshops.
- Organized public forums to address community concerns, improving transparency and accountability.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
Consumer Loan Officer
Micro Enterprise Financing Limited
01.2001 - 02.2005
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
- Expanded consumer lending portfolio by actively pursuing new business opportunities within the community.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Achieved sales targets consistently, contributing to overall branch growth and profitability.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
Associate of Arts - Business Management
Housatonic Community College
Bridgeport, CT08.2025
Certificate - Health Care
Valley Medical Institute
2216 Main Street, Bridgeport Ct08.2020
Bachelor of Science - Business Administration
Bachelors of Science
47 Old Hope Road, Kingston Jamaica11.2008
Skills
- Reliable team player
- Care plan implementation
- Direct Patient Care
- Alzheimer's and Dementia Care
- Basic Life Support
- Vital signs monitoring
- Electronic Charting
- Dementia and Alzheimer's knowledge
- Patient relationship building
- Vital signs
Timeline
Certified Nursing Assistant
Strategic Nursing Solution
03.2022 - Current
Assistant Manager Central Operations Unit (COPU)
Government Savings Bank( GSB Credit Union)
01.2009 - 06.2012
Senior Micro Loans Officer
National Development Foundation of Jamaica
05.2005 - 06.2008
Consumer Loan Officer
Micro Enterprise Financing Limited
01.2001 - 02.2005
Associate of Arts - Business Management
Housatonic Community College
Certificate - Health Care
Valley Medical Institute
Bachelor of Science - Business Administration
Bachelors of Science
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