Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Johnson

Indianapolis,IN

Summary

Compassionate Patient Care Representative with proven ability to complete tasks efficiently and increase productivity in fast-paced environments. Skilled in patient communication, electronic health records management, and appointment scheduling. Excel at empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.

Overview

6
6
years of professional experience

Work History

Commercial and Residential Cleaner

Rifeway Cleaning, LLC
Indianapolis, IN
08.2023 - Current
  • Provided excellent customer service at all times.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Sanitized all surfaces with appropriate cleaning products.
  • Cleaned building floors by sweeping, mopping and scrubbing.

Patient Care Representative

Indy Gastro
Indianapolis, IN
07.2021 - 07.2023
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Updated patient records with appointment and billing information promptly.
  • Informed patients regarding needed medical tests and procedures.
  • Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Collaborated with medical staff to identify and implement scheduling process improvements.

Customer Service Representative

JWM Neurology
Indianapolis, IN
05.2019 - 03.2021
  • Greeted patients upon arrival and maintained a clean reception area for visitors.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Performed basic clerical duties such as photocopying documents and filing papers.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Assisted patients in filing pertinent consent forms and payment contract forms.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Completed insurance verifications and claim forms for patient intake and processing.

Education

Some College (No Degree) - Child Development

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Appointment scheduling
  • Call management
  • Payment collection
  • Verbal and written communication
  • Organizational skills
  • Multitasking
  • Documentation
  • Medical terminology
  • Patient chart maintenance
  • Insurance verification
  • Customer service
  • Teamwork
  • Call center operations

Timeline

Commercial and Residential Cleaner

Rifeway Cleaning, LLC
08.2023 - Current

Patient Care Representative

Indy Gastro
07.2021 - 07.2023

Customer Service Representative

JWM Neurology
05.2019 - 03.2021

Some College (No Degree) - Child Development

Ivy Tech Community College of Indiana

Similar Profiles

CREATE PROFILE
Nicole Johnson