Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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Nicole Johnson

Nicole Johnson

Philadelphia

Summary

Finance professional with a background in financial reporting and analysis. Proven ability to support month-end close processes and maintain accurate financial records. Known for collaborating effectively with teams and adapting to changing priorities, while showcasing skills in general ledger management and financial reconciliations.

Overview

19
19
years of professional experience

Work History

Patient Services Associate

Penn Medicine – PMAH
04.2020 - Current
  • Managing calls from patients and clinical staff inquires.
  • Scheduling patient Home Health Aide (HHA) daily visits.
  • Updating patient demographic information.
  • Assisting other PSA teams whenever needed or coverage.
  • Answering emails, calls, and scheduling projects daily.
  • Managing a schedule of 20+ Certified Nursing Assistants (CNA/HHA).
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.

Customer Service Associate II

IKEA
11.2019 - 02.2025
  • Provided the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
  • Building loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Creating a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
  • Meeting customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Cash Poster/Billing Clerk

Onward Behavioral Health
09.2017 - 04.2020
  • Process insurance check and credit card payments via EFT or manual posting entry.
  • Process client credit card or check payments.
  • Process insurance denial claims for follow up team.
  • Create daily bank deposit.
  • Maintained Excel spread of recurring credit card payments via outside processing company.
  • Complete cash posting of balances for bi-monthly payroll and end of month closing.
  • Oversaw liquidity and cash management operations.

Staff Accountant (via Accountemps)

Tonic Design, Inc.
11.2016 - 09.2017
  • Post journal entries, process invoices for payment, record bi-weekly payroll, submit documentation for grant program funding, scan documents into dropbox and reconcile credit card and bank account daily.
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.

A/P Staff Accountant

Orbit/FR, Inc.
02.2011 - 04.2016
  • Prepared and posted journal entries, bank reconciliations, general ledgers, and vendor invoices for weekly payment processing.
  • Performed accounts receivable and accounts payable functions, balanced cash, and posted vendor invoices.
  • Attention to detail, accuracy, and analytical ability used while maintaining accounts payable ledgers.
  • Prepared monthly, quarterly, and yearly closing of accounts payable and internal inventory records.

Bookkeeper

Kidsville Learning Center
09.2009 - 02.2011
  • Process accounts payable and accounts receivable activity.
  • Managed 20+ staffed payroll assisted in conjunction with ADP.
  • Maintained and processed invoices, deposits, and money logs.


Documentation Specialist

Air Products Healthcare
09.2006 - 05.2008
  • Documented and processed all current and outstanding CMNs (Certificate of Medical Necessity).
  • Processed and posted payments from customers while receiving 40+ client calls per day.

Education

Master of Science - Business Administration

Pierce College
Philadelphia, PA
05.2025

Bachelor of Science - Business Administration

DeVry University
Fort Washington, PA
10.2010

Associate of Applied Science - Accounting

Community College of Philadelphia
05.2007

Skills

  • Experience with Accounts Payable, Accounts Receivable and Payroll
  • Problem solving abilities and strong organizational skills
  • Proficient in office equipment and intermediate accounting software applications
  • International multi-company / multi-currency experience
  • Polite telephone etiquette and excellent communication skills
  • Microsoft Office, NetSuite, Epic, Remote Client, Outlook, and Passport Business Solutions
  • Appointment scheduling
  • Professionalism and etiquette
  • Patient confidentiality
  • Administrative and office support
  • Customer service

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Services Associate

Penn Medicine – PMAH
04.2020 - Current

Customer Service Associate II

IKEA
11.2019 - 02.2025

Cash Poster/Billing Clerk

Onward Behavioral Health
09.2017 - 04.2020

Staff Accountant (via Accountemps)

Tonic Design, Inc.
11.2016 - 09.2017

A/P Staff Accountant

Orbit/FR, Inc.
02.2011 - 04.2016

Bookkeeper

Kidsville Learning Center
09.2009 - 02.2011

Documentation Specialist

Air Products Healthcare
09.2006 - 05.2008

Bachelor of Science - Business Administration

DeVry University

Associate of Applied Science - Accounting

Community College of Philadelphia

Master of Science - Business Administration

Pierce College

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