Nicole Johnson
Riverview,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting employees, and identifying opportunities for improvement. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Helping to maintain a happy, healthy and productive work environment all while keeping patient care the number one priority.
Overview
25
25
years of professional experience
Work History
Office Manager
Smile 360 Implant and Family Dentistry
Riverview, FL
10.2019 - 07.2026
- Managed day-to-day operations of practice to ensure smooth workflow.
- Oversaw staff performance to uphold service standards and enhance patient satisfaction.
- Managed payroll records and ensured accuracy in employee payments. Processed payroll.
- Processed vendor invoices and payments to ensure timely financial obligations.
- Coordinated collections efforts for patient accounts to recover outstanding balances effectively.
- Insurance verification, uploading insurance to patients' accounts, sending insurance claims, disputing denied claims, writing narratives, etc.
- In charge of the marketing team. Collaborated closely with them to keep the marketing fresh, growing and new patients numbers rising.
- Implemented a successful client feedback strategy that generated over 400 5-star reviews, resulting in a 5.0 rating.
- Built amazing connections and relationships with patients to help keep patient care #1.
- Assisted with patient check-in and check-out processes.
- Talent acquisition and turnover.
- Worked in tandem with the IT team to resolve any IT issues that may come up on the day to day.
- Took CT scans, cleaned rooms, seated patients and assisted when short staffed or running behind to keep the practice running smoothly.
- Kept all required training and records up to date for the practice. OSHA, Biomedical waste etc.
- Coordinated patient scheduling and appointment reminders for efficient service.
- Maintained patient records in compliance with privacy regulations and standards.
- Managed office inventory and placed new supply orders.
- Resolved patient inquiries in a timely manner while maintaining positive relationships with them.
- Supervised staff members, organized schedules and delegated tasks.
Front Desk Patient Coordinator
Dr. Wayne Faulkner
Bradenton, Florida
08.2014 - 10.2019
- Confirmed and scheduled patient appointments efficiently to optimize daily workflow.
- Greeted patients warmly and managed front desk operations efficiently.
- Maintained accurate patient records using Eaglesoft dental software to support efficient patient care.
- Verified insurance coverage prior to scheduled appointments, informing patients of any out-of-pocket expenses that may be incurred during their visit.
- Maintained accurate patient records using Eaglesoft dental software to support efficient patient care.
- Organized office supplies and upheld a clean, welcoming reception area to enhance patient experience.
- Provided assistance to patients with questions regarding their accounts or bills.
- Organized office supplies and upheld a clean, welcoming reception area to enhance patient experience.
- Collaborated with team members to improve overall patient experience regularly.
- Prepared charts for upcoming appointments and retrieved charts for current visits.
- Participated in staff meetings to discuss new initiatives and policy changes, contributing to team alignment and operational improvements.
- Participated in staff meetings to discuss new initiatives and policy changes, contributing to team alignment and operational improvements.
- Processed payments from patients via cash, check or credit card transactions.
Office Manager
Dr. Brian Beebe Endodontist
Sarasota, Florida
06.2001 - 07.2014
- Managed daily office operations for dental practice and patient care.
- Supervised staff, organized schedules, and delegated tasks to ensure smooth office operations.
- Coordinated patient scheduling and appointment reminders to enhance service efficiency.
- Coordinated patient appointments to optimize scheduling efficiency.
- Oversaw inventory management of dental supplies and equipment.
- Maintained patient records in compliance with privacy regulations and standards.
- Answered phone calls, responded to emails,
- routed mail and coordinated courier services.
- Checked patients out and collected balances, ensuring accurate payment processing.
- Assisted in root canals and Apicoectomy surgeries.
Education
Venice High School
Venice , FLCompleted - Radiology
University of Florida Dental School
Gainesville, FLCompleted - Dental Management
Continuing Education Courses
Completed - Dental Insurance
Continuing Education Courses
Skills
- Office management
- Payroll administration
- Insurance verification
- Inventory management
- Patient scheduling
- Problem solving
- Effective communication
- Team building
- Time management
- Keeping patient care number one
Timeline
Office Manager
Smile 360 Implant and Family Dentistry
10.2019 - 07.2026
Front Desk Patient Coordinator
Dr. Wayne Faulkner
08.2014 - 10.2019
Office Manager
Dr. Brian Beebe Endodontist
06.2001 - 07.2014
Venice High School
Completed - Radiology
University of Florida Dental School
Completed - Dental Management
Continuing Education Courses
Completed - Dental Insurance
Continuing Education Courses