Nicole Johnson
Rensselaer,IN
Summary
Proactive and adaptable professional with extensive experience in account management and sales negotiation. Known for implementing targeted strategies that drive revenue growth and enhance client engagement. Ready to leverage expertise to support organizational success.
Overview
22
22
years of professional experience
Work History
Independent Contractor
Instacart
Rensselaer, Indiana
10.2022 - 06.2026
- Managed order fulfillment by selecting and packing groceries, enhancing customer satisfaction.
- Delivered groceries to customers' homes, ensuring timely and accurate service.
- Communicated with customers to confirm delivery details, and address concerns.
Account Representative
Iroquois County Broadcasting
Watseka, Illinois
09.2020 - 02.2022
- Managed client accounts, addressing inquiries and concerns to enhance client satisfaction.
- Responded promptly to customer inquiries via phone and email, ensuring satisfaction.
- Generated new business through cold calls, expanding client base and increasing revenue.
- Negotiated and closed deals, consistently meeting or exceeding sales targets.
- Implemented targeted sales strategies that secured new business from competitive accounts.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Coordinated promotional campaigns that significantly enhanced audience engagement.
- Processed customer orders promptly to ensure timely delivery and service. according to established procedures.
- Reviewed contracts, invoices and other documents for accuracy.
- Assisted in the development of annual budgets and forecasts.
- Participated in training programs designed to enhance job knowledge.
Account Representative
Brothers Broadcasting WIBN, WLQI, WRIN
Rensselaer, Indiana
02.2012 - 08.2020
Cosmetologist
We Got The Look
Crown Point, Indiana
11.2004 - 10.2009
- Performed haircuts, coloring, and styling to enhance client appearance.
- Managed inventory of beauty products and tools for salon operations.
- Educated clients on hair care techniques and product recommendations.
- Maintained a clean and organized workstation throughout the day.
- Collaborated with team members to ensure excellent customer service experiences.
- Attended workshops to stay updated on beauty trends and techniques.
- Developed a loyal client base through excellent customer service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted customers in selecting appropriate retail products for their needs.
- Promoted additional services or products available in the salon.
- Kept notes listing preferences and services provided to clients for quick reference.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
Education
Licensed Cosmetologist - Cosmetology
Crown Collage of Cosmetology
Crown Point, IN03-2005
Skills
- Account management
- Sales negotiation
- Client management
- Business development
- Marketing strategies
- Customer service
- Client consultation
- Customer retention
- Client relationship building
- Customer support
- Attention to detail
- Schedule management
- Scheduling
- Time management
- Problem-solving
- Industry knowledge
- Contract negotiation
- Effective communication
Affiliations
Volunteer, Fowler Rotary Club President 2020 to 2022
Personal References
- John and Arlene Balvich (219) 819-4104 Rensselaer, IN
- Bob Burt (219) 208-1626 Woodhaven, MI
- Jeraldine Smith-Cady (515) 770-7960 Rensselaer, IN
- Laura Burton (765) 366-2129 Fowler, IN
Timeline
Independent Contractor
Instacart
10.2022 - 06.2026
Account Representative
Iroquois County Broadcasting
09.2020 - 02.2022
Account Representative
Brothers Broadcasting WIBN, WLQI, WRIN
02.2012 - 08.2020
Cosmetologist
We Got The Look
11.2004 - 10.2009
Licensed Cosmetologist - Cosmetology
Crown Collage of Cosmetology