Nicole Jones
Locust Grove,GA
Summary
Resourceful Supervisor trained in the resolution of critical issues within a time-sensitive environment with a successful track record of building and maintaining talented teams. A highly, organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Supervisor
ACI Logistix
McDonough, GA
05.2022 - Current
- Developing and implementing operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Resolves customer complaints in a timely manner while ensuring customer satisfaction.
- Perform monthly inventory checks to ensure sufficient stock levels for all products.
Trainer
S&S Activewear
McDonough, GA
03.2020 - 05.2022
- Documented all training activities including attendance records, feedback forms, surveys.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Trained newly hired top talent to fill key positions and maximize productivity.
Trainer/Server
Applebee’s
McDonough, GA
02.2018 - 03.2020
- Provided new hires with the company’s mission goals and product knowledge
- Assisted customers with their dining experience and multi-tasked in a fast-paced environment.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Assistant Manager
A Floral Affair
Camp Lejeune, NC
11.2013 - 02.2018
- Directed employees on executing daily goals efficiently, handled scheduling needs, and placed supply orders
- Conducted interviews and provided hands-on training to develop employee skills.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Associate’s Degree in Business -
Bryant & Stratton College
02.2025
Skills
- Operations Management
- Business Operations
- Clerical Duties
- Microsoft Office Suite (Excel, Windows, Word, Outlook, PowerPoint)
- Virtual Conferencing Programs (Microsoft Teams, Skype, Zoom)
- Administrative Duties
- Computer 10-key
- Data Entry (70wpm)
- Creating department objectives
- Training 100 entry-level employees
- Complex Problem-Solving
Volunteer Experience
- Relevant Church, 01/01/99, Present, 4770 GA-42, Locust Grove, GA, 30248, Youth Development, Daily Operations, Records and Telephone Communications
- Salvation Army, 01/01/23, Present, 178 N Benton St, Jackson, GA, 30233, Helped with food drives and disaster services., Served holiday meals at the Community Kitchen.
Accomplishments
- Current GPA 4.0
- Dean's List Member
- Member of Alpha Beta Gamma (ABG) Honor Society
References
References available upon request.
Timeline
Supervisor
ACI Logistix
05.2022 - Current
Trainer
S&S Activewear
03.2020 - 05.2022
Trainer/Server
Applebee’s
02.2018 - 03.2020
Assistant Manager
A Floral Affair
11.2013 - 02.2018
Associate’s Degree in Business -
Bryant & Stratton College
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