Nicole Jones
RN, LCSW
Franklin,MA
Summary
Dedicated Massachusetts Registered Nurse and Licensed Clinical Social Worker with extensive experience providing patient-centered care across pediatric to geriatric populations in various settings, including inpatient and community-based environments. Demonstrated expertise in high-intensity case management for individuals with complex medical conditions and dual diagnoses. Certified Case Manager (CCM) skilled in utilizing MS Office Suite to enhance care delivery and documentation. Committed to improving health outcomes through culturally responsive support and collaboration.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Nurse Preceptor
Commonwealth Care Alliance
Worcester
06.2022 - Current
- Facilitate training for new nurses, behavioral health specialists, and community health worker care partners through in-person and virtual sessions.
- Guide new staff on organizational workflows, encompassing comprehensive health assessments.
- Conduct educational support sessions, case discussions, and debriefs to enhance clinical skills and confidence in new care partners.
- Provide constructive feedback to enhance preceptees' understanding of organizational processes.
- Contribute to the design and development of training materials, focusing on processes unique to each discipline.
Telephonic Nurse Care Partner
Commonwealth Care Alliance
Worcester
09.2018 - 06.2022
- Provided comprehensive case management, care coordination, and chronic disease management for members with diverse health needs.
- Maintained compliance with organization policies and patient documentation requirements.
- Completed thorough member assessments, including post-discharge assessments, medication reconciliation, and comprehensive Minimum Data Set (MDS) assessments.
- Collaborated with internal interdisciplinary teams and external providers to facilitate referrals for complex cases.
- Participated in daily team huddles, team meetings, and case presentations.
- Reviewed and filed prior authorizations to ensure timely service coordination.
- Developed personalized care plans together with members to help identify, monitor, and achieve identified healthcare goals.
Pediatric RN
Tri-County Medical Associates
Milford
04.2011 - 09.2018
- Worked collaboratively with pediatricians and families in a community-based primary care setting to provide wellness and acute care to pediatric and adolescent patients.
- Managed triage calls efficiently, assessing patient needs promptly.
- Provided education and support to families regarding medical and behavioral health needs.
Psychiatric RN
Caritas Norwood Hospital
Norwood
12.2009 - 10.2012
- Provided comprehensive nursing care to adult and geriatric psychiatric patients, utilizing the nursing process in collaboration with a multidisciplinary team.
- Administered medications, performed patient assessments, and ensured proper implementation of physician orders.
- Led daily patient support groups, fostering engagement, and mental health recovery.
- Participated in patient rounds and contributed to interdisciplinary care planning.
Per Diem Psychiatric Social Worker / Case Manager
Caritas Norwood Hospital
Norwood
06.2008 - 10.2012
- Conducted psychosocial assessments for diverse patient groups.
- Coordinated outpatient support and referrals to ensure a smooth transition upon patient discharge.
- Participated in daily multidisciplinary team meetings.
Substitute RN
Franklin Public Schools
Franklin
09.2009 - 06.2012
- Provided nursing care during extracurricular activities, and served as the primary school nurse across elementary, middle, and high schools.
- Administered medications, performed vital sign assessments, and ensured the overall well-being of students.
Adoption Social Worker
China Adoption with Love
Brookline
05.1999 - 09.2008
- Facilitated the adoption process for prospective parents, completing home studies, assessments, and required documentation.
- Provided post-adoption support and completed required adjustment reports for families, ensuring compliance with China’s post-adoption guidelines.
Child Protection Social Worker / Case Manager
Department of Children and Family Services, Commonwealth of Massachusetts
07.1992 - 08.2000
- Delivered case management services to families, conducting thorough assessments, and creating tailored service plans to meet their unique needs.
- Collaborated with legal professionals and attended court hearings to advocate for the safety and welfare of children in state custody, ensuring timely and appropriate interventions.
- Partnered with families, community resources, and service providers to coordinate essential support, ensuring the overall welfare of the children involved.
Adoption Case Manager
Department of Children and Family Services, Commonwealth of Massachusetts
07.1992 - 08.2000
- Provided ongoing case management to children awaiting adoption, ensuring their safety, well-being, and emotional support throughout the adoption process.
- Conducted comprehensive adoption home studies on prospective adoptive parents, evaluating their suitability, readiness, and ability to provide a stable, loving home
- Collaborated closely with the Probate Court to finalize adoption proceedings, ensuring full compliance with legal requirements, and meeting all established timelines.
Education
Associate of Science - Nursing
Mass Bay Community College
Framingham, MA12.2008
Master of Social Work -
Simmons College
Boston, MA05.1999
Bachelor of Arts - Psychology
Suffolk University
Boston, MA05.1992
Academic Summer Program -
Cambridge University
Cambridge, England06.1990
Skills
- Case management
- Clinical assessment
- Healthcare technology
- Patient education
- Regulatory compliance
- Interdisciplinary collaboration
- Employee training
- Adult learning principles
- Organizational skills
- Critical thinking
Certification
- Massachusetts Registered Nurse, 2259471
- Licensed Clinical Social Worker, 2032057
- Certified Case Manager, The Commission for Case Management, 4250392
- Certified School Nurse, Department of Education
- CPR Certified, Healthcare Provider, American Heart Association
Volunteer Experience
- Mission E4, Mission Trip to Haiti, April 2019
- Mustard Seeds Ministry, Mission Trip to Jamaica, July 2016
Timeline
Clinical Nurse Preceptor
Commonwealth Care Alliance
06.2022 - Current
Telephonic Nurse Care Partner
Commonwealth Care Alliance
09.2018 - 06.2022
Pediatric RN
Tri-County Medical Associates
04.2011 - 09.2018
Psychiatric RN
Caritas Norwood Hospital
12.2009 - 10.2012
Substitute RN
Franklin Public Schools
09.2009 - 06.2012
Per Diem Psychiatric Social Worker / Case Manager
Caritas Norwood Hospital
06.2008 - 10.2012
Adoption Social Worker
China Adoption with Love
05.1999 - 09.2008
Child Protection Social Worker / Case Manager
Department of Children and Family Services, Commonwealth of Massachusetts
07.1992 - 08.2000
Adoption Case Manager
Department of Children and Family Services, Commonwealth of Massachusetts
07.1992 - 08.2000
Associate of Science - Nursing
Mass Bay Community College
Master of Social Work -
Simmons College
Bachelor of Arts - Psychology
Suffolk University
Academic Summer Program -
Cambridge University
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