Nicole Kachmar-yawn
Macclenny,FL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Financial Media Incorporated
02.2020 - 12.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
Mental Health Technician
Northeast Florida State Hospital
12.2017 - 02.2020
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Education
Licensed Practical Nurse - Practical Nursing
Florida Gateway College
Lake City, FL12-2024
Associate of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL08-2019
Skills
- CRM software
- Team management
- Call center experience
- Inbound and outbound calls
- Health plan benefits
- Nursing intervention adjustment
- Charting and clinical documentation
- Patient advocacy
- Behavioral management
- Crisis intervention
- Patient assessment
Certification
- 01/2024 American Heart Association
- Basic Life Support (BLS)
Timeline
Customer Service Representative Team Lead
Financial Media Incorporated
02.2020 - 12.2023
Mental Health Technician
Northeast Florida State Hospital
12.2017 - 02.2020
- 01/2024 American Heart Association
- Basic Life Support (BLS)
Licensed Practical Nurse - Practical Nursing
Florida Gateway College
Associate of Arts - Criminal Justice
Saint Leo University
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