Nicole Kacprzak
Union Beach
Summary
Skilled Citrix Engineer with hands-on experience in designing, deploying, and managing Citrix environments. Strengths lie in understanding complex technical scenarios, problem-solving abilities, and enhancing system performance. Previous roles resulted in improved network efficiency and reduced downtime through proactive infrastructure management and resolution of technical issues. Strong knowledge of Citrix XenApp, XenDesktop, NetScaler, and associated technologies underpins capacity to deliver innovative solutions for business needs.
Overview
12
12
years of professional experience
Work History
Citrix Engineer/Data Research Analyst
AmeriHealth Caritas
07.2024 - Current
- Developed web applications using JavaScript, HTML, and CSS for user interfaces.
- Integrated back-end services using Node.js and Express for data handling.
- Collaborated with cross-functional teams to design system architecture and workflows.
- Implemented RESTful APIs to enhance communication between front-end and back-end systems.
- Conducted code reviews to ensure quality and adherence to best practices.
- Optimized application performance through debugging and troubleshooting techniques.
- Managed version control processes using Git for efficient team collaboration.
- Optimized frontend performance by implementing caching strategies such as Redis.
- Wrote, filed and delivered technical documents.
- Collaborated with design teams to develop data structures and system architecture.
- Troubleshot software, web service and application problems.
- Debugged existing applications and identified solutions to resolve issues quickly.
- Designed and developed a RESTful API with MongoDB as the back end database.
- Conducted research on emerging technologies and trends related to full stack engineering to stay up-to-date with latest developments in the field.
- Configured databases like MySQL, PostgreSQL, and Oracle for optimal performance of applications.
- Performed A and B testing on different versions of webpages to identify which performed best in terms of user engagement metrics like page views and click-through rates.
- Created secure authentication systems using OAuth2 protocol and JSON Web Tokens.
- Collaborated with other developers on coding projects utilizing Git version control system.
Full Stack Software Engineer
CVS/AETNA
01.2022 - 02.2024
- Developed responsive web applications using modern frameworks and technologies.
- Tested software components for functionality and reliability according to specifications.
- Configured web servers including Apache Tomcat, Nginx or IIS for hosting applications.
- Worked closely with product owners and stakeholders to ensure requirements were met.
- Built API's for mobile apps using Node.js or Java and Spring Boot frameworks.
- Developed high-level and low-level code and maintained knowledge of programming languages.
- Analyzed speed and scale of various end-to-end systems.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Employed integrated development environments (IDEs).
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
SR SIU Investigator
UnitedHealth Care
01.2013 - 01.2017
- Conducted interviews with witnesses and clients.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Worked together with Providers, Optum is committed to identifying and remediating potential Fraud, Waste, Abuse and Error and Payment Integrity Issues
- Employees are responsible for triaging, investigating and resolving potential instances of healthcare fraud and/or abusive conduct by medical professionals or providers
- Using information from tips, complaints, external intelligence or behavior data, the medical community and law enforcement, employee's conduct confidential investigations and document relevant findings and report any illegal activities in accordance with all laws and regulations
- May request onsite provider claim and/or clinical audits (utilizing appropriate personnel) to gather and analyze all necessary information and documents related to the investigation
- Identify, communicate and recover losses as deemed appropriate
- These investigations may include participation in telephone calls or meetings with providers, members, clients, legal, compliance, and other investigative areas and requires adherence to state and federal compliance policies, reimbursement policies, and contract compliance
- Gather and analyze data and information gathered to determine behavior and understand provider/scheme at issue
- Utilize appropriate documentation and tracking controls in the case tracking system to ensure compliance and audibility requirements are met
- Collaborate with clinical coding consultant to apply knowledge of coding guidelines to determine validity of aberrances (SIU only)
- Gather all relevant facts to articulate behavior through an Investigation Summary and compliance package
- Communicate clear rationale for investigation processes and outcomes to Client, Regulator and stakeholders
- Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for FWA to ensure additional TIP submission
- Perform member and provider interviews, and review medical documentation as needed
- Communicate with legal, Law Enforcement, clients and business partners as needed
Education
Master of Science - Applied Psychology
Purdue University
West Lafayette, IN05-2018
Bachelor of Arts - Forensic Psychology
Kaplan University
Davenport, IA05-2016
Skills
- Evidence collection
- Surveillance techniques
- Background checks
- Computer forensics
- Data mining
- Qualitative and quantitative data analysis
- GIS data tracking
- Purchasing database maintenance
- SQL server database
- Data entry expertise
- FreightData
- Analyze data
- Excel data modeling
- Statistical data management
- MySQL database management
- Cims, Verafin, Oracle, FinCen,
- Quantitative modeling, analytical and problem-solving skills
- Tableau
- Power BI
- Econometric modeling and forecasting
- HTML development
- JavaScript programming
- RESTful APIs
- Nodejs integration
- Debugging techniques
- Code review
- Problem solving
- SQL server integration services
- SQL server analysis services
- Java programming
- Web application development
- Cross-functional collaboration
- Agile methodologies
Languages
4
Timeline
Citrix Engineer/Data Research Analyst
AmeriHealth Caritas
07.2024 - Current
Full Stack Software Engineer
CVS/AETNA
01.2022 - 02.2024
SR SIU Investigator
UnitedHealth Care
01.2013 - 01.2017
Master of Science - Applied Psychology
Purdue University
Bachelor of Arts - Forensic Psychology
Kaplan University