PRE'SEANNA LUSTER
Summary
Reliable professional trained in customer support, data entry and inventory managment. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Data Entry/Shipping and Receiving Clerk (Contract)
Diversified Staffing Services
01.2026 - Current
- Fill-in for shipping clerk assigning orders to warehouse pickers and packers using a warehouse inventory management system
- Distributed orders and labels to warehouse pickers and packers during peak periods.
- Conducted inventory counts and audits, identifying and resolving discrepancies to maintain accurate records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Staged delivery locations, materials, documentation and other necessary equipment for each delivery driver to complete shipments overnight
- Monitored shipment schedules to ensure timely deliveries, expediting as needed and updating customers on variances.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Coordinated and scheduled shipments to ensure timely deliveries
- Generate and manage shipping documentation (This includes creating and filing paperwork such as bills of lading (BOLs), packing lists, invoices, and other required forms)
- Verify shipment accuracy by confirming that the orders are complete and correctly picked before the truck is loaded
- Cross-reference manifests or packing lists to ensure accuracy
- Track shipments and update status. The clerk monitors the status of outgoing shipments and provides updates to other departments, vendors and customers
- Staged and managed inventory records (in Microsoft Spreadsheet, Microsoft Excel, company filing cabinet/folder system, and inside CDL driver pick-up area)
- Troubleshoot and resolve issues with equipment (printers, fax machines, RF scanners, desktop computers, etc.) that arise concerning shipping or inventory, such as resolving shipment damages or shortages.
- Assisted in shipping operations during staff absences.
- Managed high-volume paperwork and collaborated with administrators to address invoicing and shipping issues efficiently.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
ICQA Inventory Warehouse Associate
Amazon
03.2020 - 12.2025
- Managing warehouse inventory through scanner technology, computers and pallet jacks for inventory management and incoming shipments through receipt completion, unpacking, and quality checks.
- Sustained precise inventory records through utilization of computerized tracking system.
- Executed routine cycle counts to ensure precise inventory accuracy and compliance.
- Conducted physical inventories to ensure accurate stock levels
- Cataloged and validated stock items to maintain accurate inventory records.
- Optimized warehouse layout by relocating materials to designated areas
- Configured outgoing orders for shipment in alignment with customer specifications.
- Secured finished products for storage or shipment utilizing shrink wrap machine and other packaging equipment.
- Collaborated with ICQA and operations teams to provide data support for ACES initiatives and conduct root cause investigations.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment.
- Consistently lifted materials weighing as much as 70+ pounds.
Customer Service Associate Cashier
The UPS Store
05.2018 - 03.2020
- Greet customers warmly and identify their needs.
- Inquired with probing questions to assess service needs and accurately entered information into electronic systems.
- Established customer accounts by collecting necessary information and verifying identity.
- Facilitated customer payments and account setup payment strategies to update account status
- Informed customers about special pricing opportunities and company offerings, detailed billing procedures, and facilitated payment setup to enhance satisfaction.
- Resolved customer concerns while maintaining a calm and friendly demeanor to ensure positive experiences.
- Take ownership of customer issues, resolve complaints, and handle claims (lost/damaged).
- Cultivated customer relationships to encourage repeat business by addressing concerns and providing tailored solutions.
- Provide expert advice on shipping options, rates, and services.
- Process packages for shipping (weigh, measure, generate labels).
- Pack items securely using proper materials.
- Sort and place mail in customer mailboxes.
- Track shipments and assist with delivery issues.
- Elevated customer concerns, issues, and requirements to supervisors for prompt resolution.
Graphic Design Intern
Lawson State Community College
01.2019 - 02.2020
- Developed personalized logos, business cards and web icons for business owners
- Designed logos and branding materials for company's products and services.
- Designed marketing materials including posters, digital invites, and brochures to effectively promote company events and enhance brand visibility
- Created design work for print and digital sales and marketing campaigns and prepared images to coincide with promotions
- Designed and printed online interactive sales and marketing collateral and templates for walk-in customer orders
- Organized and created email designs and designed print materials
- Converted and generated digital image files for digital and traditional printing, ensuring quality and consistency across all formats
- Worked with customers to present mockups and collect information for adjustments
- Coordinated printing specifications with vendors to ensure project completion within deadlines
- Used Adobe suite to create images and layouts
- Produced multimedia content by creating and printing graphics, animations, and videos for various projects.
- Edited and proofread documents before being published online or sent to print
- animations, and videos.
Clerk
Christmas Tree Shops and That!
11.2015 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers in locating items, completing purchases, and enrolling in reward programs to ensure satisfaction.
- Addressed customer needs and recommended products, contributing to increased sales.
- Restocked and organized front lane merchandise to enhance customer shopping experience.
- Welcomed customers and helped determine their needs.
- Acknowledged customers upon entry to provide immediate assistance. entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate Degree - Graphic And Digital Design
Lawson State Community College
Bessemer, AL05-2019
Skills
- Phone etiquette
- Microsoft Word
- Microsoft Spreadsheet
- Microsoft Excel
- Quality Inspection
- Quality Assurance
- Problem-solving
- Proficiency with RF scanner
- Customer Service
- Shipping and receiving
- Clerical support
- Pallet-jacking
- Lifting and sorting
- Cycle count
- Proficient in POS system
- Inventory management
- Packaging
- Time management
- Warehouse safety
- Order fulfillment
- Labeling
- Material handling
- Loading and unloading
- Team collaboration
- Warehouse organization
- Labeling and boxing
- Workplace cleanliness
- Inventory counting
- Adobe suite
- Microsoft Office
- Assembly inspection
- Evidence collection
- Sample collection
- Product testing
- Observant nature
- Documentation preparation
- Hospitality and accommodation
- Equipment inspection
- Materials testing
- Troubleshoot equipment issues (fax machine, office printers, desktop computers, etc)
- Visual inspections
- Equipment operation
- Safety Trainer
- Hazmat training
- Report writing
Additional Information
Dynamic professional with a proven track record in quality control and team collaboration, honed at Amazon and other leading companies. Excelled in enhancing inventory accuracy and efficiency, leveraging skills in data entry and problem- solving. Known for a strong work ethic and a positive attitude, consistently achieving significant improvements in operational workflows.
Certification
First Aid/CPR/AED certified
American Red Cross 2026
Timeline
Data Entry/Shipping and Receiving Clerk (Contract)
Diversified Staffing Services
01.2026 - Current
ICQA Inventory Warehouse Associate
Amazon
03.2020 - 12.2025
Graphic Design Intern
Lawson State Community College
01.2019 - 02.2020
Customer Service Associate Cashier
The UPS Store
05.2018 - 03.2020
Clerk
Christmas Tree Shops and That!
11.2015 - 05.2019
Associate Degree - Graphic And Digital Design
Lawson State Community College