Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Kamai

Nicole Kamai

Yorba Linda,CA

Summary

Results-driven professional with a solid background in account management and a proven track record of delivering exceptional customer experiences. Offering 11 years of experience in the logistics and warehousing industry, effectively managing a diverse portfolio of high-profile clients. Adept at building and nurturing strong client relationships through proactive communication, efficient problem-solving, and a customer-centric approach. Skilled in coordinating cross-functional teams to ensure seamless order fulfillment, inventory management, and timely delivery. In addition, a seasoned writer and blogger with 6 years of experience, leveraging social media platforms and content promotion strategies to engage audiences, drive traffic, and foster brand collaborations. Demonstrated expertise in social media management, SEO, and data analysis to optimize performance and enhance user experience. Committed to delivering customer success by exceeding expectations, driving client satisfaction, and achieving business goals.

Overview

11
11
years of professional experience

Work History

Account Manager

Priority Services Group
08.2012 - 06.2023
  • Managed a portfolio of up to 5 key accounts within the logistics and warehousing industry, including high-profile clients.
  • Coordinated closely with warehouse operations teams to ensure seamless order fulfillment and timely delivery of goods.
  • Acted as primary point of contact for clients, promptly addressing inquiries, resolving complaints, and fulfilling special requests.
  • Demonstrated exceptional customer success coordination by regularly updating inventory cycle counts and order statuses.
  • Collaborated closely with shipping and logistics teams to schedule weekly container deliveries, optimizing inventory replenishment.
  • Maintained strong client relationships through efficient communication channels, promptly answering emails and addressing concerns.
  • Proactively identified opportunities to improve customer satisfaction, enhancing client retention and repeat business.
  • Successfully resolved challenging situations by utilizing strong problem-solving skills and a customer-centric approach.

Blogger

Nicole Leilani Blog
04.2016 - Current
  • Managed a highly successful personal blog focusing on fashion, lifestyle, and travel content.
  • Produced and published engaging weekly blog posts, incorporating written content and captivating photography.
  • Cultivated a loyal following of over 10,000 on social media platforms, including Instagram, Twitter, and Facebook.
  • Developed and executed a comprehensive social media strategy, driving increased engagement and directing traffic to the blog.
  • Collaborated with various brands on sponsored content, product reviews, and impactful social media campaigns.
  • Leveraged SEO strategies to optimize the Nicole Leilani Blog's visibility, resulting in a 20% increase in page views and top-three rankings for targeted keywords.
  • Actively engaged with readers and followers, promptly responding to comments and inquiries on the blog and social media platforms.
  • Utilized Google Analytics to monitor website metrics and made data-driven decisions to enhance performance and user experience.
  • Strategically promoted new blog posts through Instagram, Facebook, and Pinterest, driving organic traffic and expanding reach.
  • Maintained a balanced approach to monetizing the blog through strategic partnerships and tasteful advertising, ensuring alignment with content quality and audience preferences.

Education

Bachelor of Arts - English

California State University - Long Beach
Long Beach, CA
08.2011

Skills

    Client Relationship Management

    Communication and Interpersonal Skills

    Problem-Solving and Conflict Resolution

    Prioritization and Time Management

    Data Analysis and Reporting

    Social Media Management

    Content Creation (Writing, Photography)

    SEO (Search Engine Optimization)

    Content Promotion and Distribution

    Creativity and Innovation in Content Development

Timeline

Blogger

Nicole Leilani Blog
04.2016 - Current

Account Manager

Priority Services Group
08.2012 - 06.2023

Bachelor of Arts - English

California State University - Long Beach
Nicole Kamai