Nicole Kennedy
Gulfport,MS
Summary
Seasoned Service Manager bringing 8+ years of customer service and client satisfaction experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
04.2022 - 08.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Hired, trained and supervised team of service staff members to meet business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Certified Medical Assistant
Wellstar Heath System
05.2020 - 11.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Called and faxed pharmacies to submit prescriptions and refills.
Assistant General Manager
SUBWAY®Restaurants
07.2015 - 05.2020
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed team of up to 7 restaurant staff, maintaining exceptional customer service and quality standards.
- Assisted in recruiting, hiring and training of team members.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability, ensuring minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Developed and implemented strategies to improve revenue and profitability.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
Hooksett, NH10.2025
High School Diploma -
Sequoyah High School
Canton, GA05.2017
Skills
- Policy and Procedure Enforcement
- Goal Setting
- Budget Control
- Proficient in EHR systems
- Customer Service Management
- Employee Training and Development
- Documentation and Reporting
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- ServSafe Certified
Timeline
Service Manager
Chipotle Mexican Grill
04.2022 - 08.2023
Certified Medical Assistant
Wellstar Heath System
05.2020 - 11.2021
Assistant General Manager
SUBWAY®Restaurants
07.2015 - 05.2020
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Sequoyah High School
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