Nicole Ketchum
Paralegal
Spring,TX
Summary
Legal Intake Specialist offering four years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
Work History
Intake Assistant
Lone Star Legal Aide
08.2020 - Current
- Interviews clients, prepares documents which assist attorneys, researches law, and investigates facts
- Performs case related clerical tasks necessary for processing files for opening and closing
- Screens applicants for eligibility by telephone and in person
- Performs computer and standard legal research including title searches, and prior case research.
- Files documents with courts, administrative agencies, and other tribunals
- Schedules client appointments
- Collects, delivers, and serves legal documents
- Assists case handlers with biographic data collection, photocopies and faxes documents
- Performs other duties assigned by Managing Attorney
- Assures the privacy of clients and exhibits a high degree of professional standard.
Background Investigator
DISA Global Solutions
01.2020 - 03.2020
- Conduct background screening, verification
- Make outgoing telephone calls
- Answer incoming telephone calls and assist with redirecting or assisting callers
- Input, access and retrieving data from the computer
- Process DOT Previous Employer Checks
- Verify DOT History and verify DOT & FMCSA Safety Performance History
- Verify employment, prior employment, education and e-verify (I9 validation) status when necessary
- Audit incoming client documentation for accuracy and procedural conformity
- Policies and DOT regulations
- Perform other support and customer service duties, as needed.
Litigation Analyst
O'Connor & Associates
02.2017 - 12.2019
- Provided support to tax consultants by preparing tax files and reviewing tax statements
- Provided customer service with all client issue calls and communicated status on their property tax cases
- Provided database research and delinquent tax research tracking refunds and assisting with preparation of client invoices
- Coordinated and prepared all the legal support for both internal and external legal teams
- Participated in special projects such as organizing client database files
- Effectively communicating with team, clients, assessors and taxing authorities
- Managing high volume property appeal portfolio
- Reviewing and processing renditions, assessment notices and tax bills
- Auditing tax statements (assessment notices, tax bills, etc.).
Paralegal
Law Office Family Law
01.2016 - 10.2017
- Provided petition preparation, motion practice, and all client intake
- Preparation of the initial pleadings and/or responses and filed all the necessary documents with the courts
- Organized the e-filings, client communication, regular filings and client communications
- Performed initial case assessments and investigated claims
- Provided customer service by communicating with clients about their cases
- Document Analysis
- Customer Service
- Database Research (West Law & Lexis)
- E-filing
- Preparation of Legal Documents
- Fact-Checking
- Organizations Trial Notebook
- Microsoft Office: Excel, Word, etc
- Provide administrative support to two lawyers to enhance office effectiveness
- Handle communication with clients, witnesses etc.
- Locate and develop case relevant information
- Draft and file basic legal documents and correspondence under the supervision of an attorney
- (Pleadings &Motions)
- Answer and direct phone calls
- Maintain contact lists
- Monitor deadlines and maintain calendars.
Education
No Degree - Real Estate
Champion School of Real Estate
05.2001 - Current
Associates in Paralegal - Paralegal
Lone Star College
Houston, TXSkills
Data Entry
Excel
database
Microsoft Excel
Westlaw (3 years)
E-Filing (3 years)
LexisNexis (3 years)
Legal Drafting (3 years)
Legal Research (3 years)
training
Word
Time Management
Investigations
Microsoft Word
Adobe Acrobat
Fact Checking
Interviewing
Microsoft Office
Data collection
Computer skills
Customer service
Microsoft Excel
English
Microsoft Office
Microsoft Word
Adobe Acrobat
Microsoft Outlook
Paralegal experience
Legal research
Clerical experience
Research
Front desk
Medical records
Typing
Litigation
Communication skills
Interviewing
Organizational skills
Data collection
Appointment Scheduling
Certification
Paralegal Certificate
Assessments
- Work style: Reliability, Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Spreadsheets with Microsoft Excel, Proficient, 03/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Cleaner fit, Proficient, 07/01/23, Measures the traits that are important for successful cleaners
Timeline
Intake Assistant
Lone Star Legal Aide
08.2020 - Current
Background Investigator
DISA Global Solutions
01.2020 - 03.2020
Litigation Analyst
O'Connor & Associates
02.2017 - 12.2019
Paralegal
Law Office Family Law
01.2016 - 10.2017
No Degree - Real Estate
Champion School of Real Estate
05.2001 - Current
Associates in Paralegal - Paralegal
Lone Star College