Porshia Olds
Warren,USA
Summary
Customer/Patient Care Professional with over 26 years of experience in delivering exceptional service and enhancing client satisfaction. Demonstrates proficiency in medical records management, Microsoft Office, and HIPAA compliance, with a strong focus on communication and problem-solving. Committed to leveraging extensive experience to support organizational growth and improve patient care outcomes.
Overview
27
27
years of professional experience
Work History
Intake Assistant
Corewell Health -Breast Care Center, Gynecology
09.2022 - Current
- Accurately record medical histories, ensuring data integrity and patient care.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinate scheduling, optimizing clinic workflow and appointment adherence.
- Facilitate patient rooming, streamlining doctor visits and reducing wait times.
- Streamlined patient intake processes through Epic system management, facilitating seamless medical history documentation and appointment scheduling for optimal care delivery
- Coordinated comprehensive patient flow operations, ensuring accurate documentation and efficient routing to specialized medical departments
- Managed multi-channel patient communications, resolving inquiries and coordinating referrals while maintaining high service standards
- Enhanced patient experience through efficient check-in procedures and responsive appointment scheduling, ensuring smooth clinical operations
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Team Lead Client Outreach
United Wholesale Mortgage
Detroit, MI
06.2015 - 07.2024
- Answer over 1,000 inbound calls daily
- Greet and welcome/guide employees and guests
- Provide direction and inspiration, as well as enforce standards necessary in completing quality work and growth
- Schedule meetings/Trainings for Team members and Clients
- Prepare team audits, reports, presentations
- Proficient in Microsoft Outlook, Excel, and Salesforce
- Fun and Friendship Ambassador
- Helping with company projects
Data Entry
Graphic Sciences
12.1998 - 06.2015
- Converted documents to digital, boosting retrieval efficiency and database integration.
- Processed and scanned over 1,000 documents daily, ensuring precise classification and database support.
- Enhanced conversion processes, increasing departmental productivity through strategic batching.
- Directed phones to accurate department
- Developed systematic classification protocols for digital archives, enhancing database searchability and reducing document retrieval time
- Managed multi-channel communication while maintaining consistent document processing standards, supporting organizational efficiency goals
Receptionist/Medical Records
Law-Den Nursing Home
Detroit, MI
10.2005 - 12.2014
- Coordinated admissions, streamlining processes for improved patient onboarding experience.
- Facilitated communication between departments, optimizing information flow and service delivery.
- Streamlined medical records management system, ensuring accurate documentation and efficient retrieval while maintaining strict HIPAA compliance protocols.
- Managed front desk operations and coordinated patient admissions, optimizing workflow processes and enhancing communication between departments.
- Facilitated seamless patient care by maintaining comprehensive medical charts and vital records, while providing responsive administrative support.
- Compiled and analyzed facility statistics, generating detailed reports on admissions, discharges, and treatment patterns to support decision-making.
- Led multi-departmental coordination for medical record requests, ensuring timely delivery while maintaining confidentiality standards.
Education
High School Diploma -
Mumford High School
Detroit, MI06.2003
Skills
- Patient Scheduling
- Team Leadership
- HIPAA Compliance
- Communication
- Epic
- Medical Records
- Microsoft Office
- Data Entry
- Empathy
- Attention to detail
- Problem Solving
- Multi-tasking
- Active listening
Timeline
Intake Assistant
Corewell Health -Breast Care Center, Gynecology
09.2022 - Current
Team Lead Client Outreach
United Wholesale Mortgage
06.2015 - 07.2024
Receptionist/Medical Records
Law-Den Nursing Home
10.2005 - 12.2014
Data Entry
Graphic Sciences
12.1998 - 06.2015
High School Diploma -
Mumford High School
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