Nicole Kirk
Las Vegas
Summary
Dynamic Clinic Director with a proven track record at LightRx Medspa, excelling in operations management and patient care coordination. Skilled in training and mentoring staff, fostering teamwork, and driving revenue growth through customized treatment plans. Committed to enhancing client satisfaction and achieving strategic goals through effective relationship building and continuous improvement.
Overview
14
14
years of professional experience
Work History
Clinic Director
LightRx Medspa
06.2020 - Current
- Manage daily clinic operations to enhance patient experience and service delivery.
- Direct daily operations of a high volume spa, ensuring seamless workflow, adhere to state and company compliance.
- Engage in patient follow-up efforts to promote satisfaction and continuity of services.
- Facilitate regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Collaborate with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of the clinic.
- Hire, train and supervise employees to maintain team of high performers.
- Successfully negotiate client contracts to create increased revenue and client retention.
- Create customized treatment plans thru consultative sales, increase annual revenue year over year.
Assistant Manager
LightRx Medspa
12.2019 - 06.2020
- Executed training programs that improved staff skills and ensured adherence to best practices.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supported Clinic Director in overseeing daily operations, workflow, managed client relations, resolved service concerns and ensured a positive client experience.
- Supervised front desk and support staff to maintain high standards of professionalism and service.
Regional Sales and Training Coordinator
Macy's ~ Lancome and Clinique Cosmetics
08.2011 - 12.2019
Education
Associate of Science - Holistic Health And Wellness
Scholistico
Online02-2026
Skills
- Patient care coordination
- Operations management
- Employee training
- Revenue management
- Teamwork
- Customer service
- Reliability
- Relationship building
- Training and mentoring
- Analytical thinking
- Goal setting
- Continuous improvement
Timeline
Clinic Director
LightRx Medspa
06.2020 - Current
Assistant Manager
LightRx Medspa
12.2019 - 06.2020
Regional Sales and Training Coordinator
Macy's ~ Lancome and Clinique Cosmetics
08.2011 - 12.2019
Associate of Science - Holistic Health And Wellness
Scholistico