Nicole Knapp
Fort Lauderdale,FL
Summary
Skilled team player with strong background in multiple different environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities, and great customer service skills.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Anthonys Coal Fired Pizza
11.2019 - 11.2023
- Used POS system to accurately input orders and process payments
- Answered phones and took phone orders for customer pick up or delivery
- Greeted all guests with smile and friendly greeting
- Upheld high sanitation and safety standards while delivering and serving food.
Assistant/Coordinator
Florida Marine Decks
01.2019 - 11.2020
- Screened or answered email messages to support consistent and timely communication
- Helped to maintain organized filing systems for digital and analog records
- Answered incoming phone calls and directed to appropriate personnel
- Monitored and managed complex schedules to arrange meetings, travel, and special events
- Handled administrative functions, including filing, typing, copying, and faxing
- Managed calendars and scheduling for customer orders
- Answered phones, greeted visitors, and answered basic visitor questions
- Scheduled and coordinated meetings, prepared agendas and materials, and took minutes.
Bartender
Panthers Ice Den
05.2019 - 03.2020
- High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations
- Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks
- Self-motivated and dependable, capable of achieving high performance with minimal supervision
- Offering 6 years of experience working in customer service
- Promoted products to customers to enhance bill totals with high-profit items
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
Server
Millers Ale House
08.2018 - 07.2019
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Radiogoloy
Keiser University - Fort Lauderdale
Fort Lauderdale, FL01.2027
Skills
- Suggestive selling
- Relationship building
- Schedule coordination
- Calendar management
- Organization
- Task prioritization
- Motivation
- Creative thinking
- CPR certified
Timeline
Server/ Bartender
Anthonys Coal Fired Pizza
11.2019 - 11.2023
Bartender
Panthers Ice Den
05.2019 - 03.2020
Assistant/Coordinator
Florida Marine Decks
01.2019 - 11.2020
Server
Millers Ale House
08.2018 - 07.2019
Bachelor of Science - Radiogoloy
Keiser University - Fort Lauderdale
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