Nicole Knapp
Manchester,NH
Summary
Dynamic professional with over 10 years of customer service excellence and expertise in accounts payable. Proven track record at enhancing financial accuracy and client satisfaction. Combines meticulous attention to detail ensuring high-quality outcomes in fast-paced environments. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Accounts Payable Clerk
Long Beach Yacht Club
09.2024 - 11.2024
- Managed invoicing, vendor setup, coding, and payment processing operations for all member club expenses such as food/beverage, maintenance to club/vessels, event rentals, club staff/Instructors on site, travel reimbursements, sail storage, boat fueling, donations, taxes, and membership equity payouts.
- Executed billing tasks using Clubessential database.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Tracked food/beverage inventory prior to payment processing.
- Performed high volume check printing.
- Reconciled company credit cards investigating, and resolving discrepancies, matching expenses to receipts and reconciling accounts monthly.
Accounts Payable Clerk
Consolidated Capital Realty Group, Inc.
04.2022 - 08.2024
- Accurately coded and processed invoices for all property management related expenses, including utilities, maintenance to dwellings, and all vendor services using Appfolio software.
- Communicated effectively with vendors to address inquiries and resolve payment issues promptly.
- Maintained company's general ledger accounts, ensuring accurate and up-to-date financial records.
- Conducted bank reconciliations and financial reporting on a monthly basis.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Receptionist/Admin Assistant
Consolidated Capital Realty Group, Inc.
02.2022 - 04.2022
- Managed a multi-line phone system and directed calls to appropriate staff members.
- Managed tenant inquiries, complaints, and requests in a timely and professional manner.
- Provided clerical support to company employees by copying, scanning, and filing documents.
Customer Service Manager
Primal Elements
04.2020 - 02.2022
- Led a team of customer service representatives, providing support and training to ensure excellent customer satisfaction ratings.
- Developed and maintained relationships with B2B clients, addressing needs and concerns in a timely and professional manner while recommending tailored products and services.
- Collaborated with all departments to streamline communication and overall company work flow.
Customer Service Representative
Primal Elements
10.2019 - 04.2020
- Managed a high volume of incoming calls and emails, maintaining a positive and helpful attitude at all times.
- Processed purchase orders, returns, and exchanges accurately and efficiently to meet customer needs and company guidelines.
- Extensive knowledge of various bath and body products, including ingredients, benefits, and application techniques.
- Experienced in recommending and cross-selling products based on customer needs and preferences.
Special Effects Makeup Artist
Freelance
01.2016 - 10.2019
Server
British Beer Company
04.2012 - 07.2015
Education
Special Effects/Prosthetic Makeup
Cinema Makeup School
Los Angeles, CA01-2016
Associate Of Arts -
Laird Institute of Spa Therapy
Manchester, NH01-2015
High School Graduate -
Londonderry High School
Londonderry, NH06-2010
Skills
- Accounts Payable 25 Years
- Customer Service 10 Years
- Proficient with Clubessential, AppFolio, Quickbooks, Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Detail Oriented
- Organized
- Quick Learner
- Resilient
- Self-Starter
Timeline
Accounts Payable Clerk
Long Beach Yacht Club
09.2024 - 11.2024
Accounts Payable Clerk
Consolidated Capital Realty Group, Inc.
04.2022 - 08.2024
Receptionist/Admin Assistant
Consolidated Capital Realty Group, Inc.
02.2022 - 04.2022
Customer Service Manager
Primal Elements
04.2020 - 02.2022
Customer Service Representative
Primal Elements
10.2019 - 04.2020
Special Effects Makeup Artist
Freelance
01.2016 - 10.2019
Server
British Beer Company
04.2012 - 07.2015
Special Effects/Prosthetic Makeup
Cinema Makeup School
Associate Of Arts -
Laird Institute of Spa Therapy
High School Graduate -
Londonderry High School
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