Nicole Knox
Chapmansboro,TN
Summary
Proactive Registered Medical Assistant with extensive experience in patient care coordination, high call volume with effective communication. Demonstrates the ability to manage electronic health records and streamline administrative processes, ensuring compliance and optimizing patient experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Registered Medical Assistant
Southern Joint Replacement Institute
Nashville, Tennessee
10.2024 - Current
- Assisted physicians during patient examinations and procedures, enhancing clinical workflow.
- Performed patient assessments, including vital signs and medical history documentation.
- Educated patients on pre-operative and post-operative care to facilitate smoother recovery processes.
- Coordinated patient appointments and follow-up visits to enhance scheduling and reduce wait times.
- Managed patient records through electronic health record systems to ensure accuracy and accessibility.
- Responded to incoming calls from patients and healthcare providers, addressing inquiries and scheduling follow-up visits to streamline communication.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Registered Medical Assistant
Dr. David C. Heusinkveld
Nashville, Tennessee
01.2016 - 09.2024
- Conducted patient assessments, measuring vital signs and recording medical histories.
- Administered injections under direct supervision of a healthcare professional.
- Coordinated with pharmacies for timely prescription refills, ensuring continuity of patient care.
- Facilitated clear communication between patients and physicians about treatment updates to enhance patient understanding.
- Managed patient interactions by answering calls and scheduling appointments.
- Welcomed patients upon arrival at the clinic. and prepared them for examinations by explaining processes.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Performed administrative tasks, including document preparation and filing.
Registered Medical Assistant
West End Medical Group
Nashville, Tennessee
08.2010 - 11.2015
- Assisted physicians in patient examinations and procedures, ensuring readiness and efficiency.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Coordinated patient appointments and follow-up visits to optimize clinic workflow.
- Monitored vital signs and promptly reported changes to medical staff for immediate action.
- Maintained clean and organized clinic environment to enhance patient experience.
- Guided patients to exam rooms, addressing general inquiries and preparing them for examinations.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as required.
- Performed patient assessments, documenting vital signs and medical histories thoroughly.
Education
Associate of Applied Science - Medical Assisting
Hi Tech Institute
Nashville, TN04-2010
Skills
- Vital signs assessment and measurement
- Clinical documentation
- HIPAA compliance
- Patient education
- Patient scheduling
- Medical office procedures and terminology proficiency
- Effective communication
- Team collaboration
- Problem solving
- Preventive healthcare strategies
- Proficient in eClinicalWorks EHR
- Obtained Prior Authorizations in Medication, Procedures, and Imaging requests in a timely manner
Certification
- Registered Medical Assistant
Timeline
Registered Medical Assistant
Southern Joint Replacement Institute
10.2024 - Current
Registered Medical Assistant
Dr. David C. Heusinkveld
01.2016 - 09.2024
Registered Medical Assistant
West End Medical Group
08.2010 - 11.2015
Associate of Applied Science - Medical Assisting
Hi Tech Institute