NICOLE KOVIAC
Nashville,TN
Summary
Detail-oriented operations professional with expertise in coordinating high-volume workflows, managing schedules, and maintaining accurate financial documentation. Strong communication and relationship management skills enhance collaboration across teams. Proven ability to support day-to-day operations and resolve issues efficiently. Eager to leverage operational expertise in live music, artist relations, and event operations.
Overview
4
4
years of professional experience
Work History
Freight Pay Analyst
GEODIS
02.2026 - Current
- Reviewed and processed high-volume freight invoices, verified charges and documentation for accuracy and completeness
- Investigate billing discrepancies and coordinate with internal teams and external partners to resolve issues and insure accurate payment
- Maintain detailed financial records and documentation while managing multiple transactions between several accounts - within established processes and deadline.
- Analyze invoice and payment data to identify recurring issues and opportunities to improve accuracy and operational efficiency
- Collaborate with operations, billing and other internal teams to research and resolve time-sensitive payment and documentation.
Freight Broker
GEODIS
03.2025 - 02.2026
- Recognized multiple times as Employee of the Month for strong performance, reliability, and consistent sales effort
- Recognized multiple times as Employee of the Month for strong performance, reliability, and consistent sales effort
- Managed high-volume daily workflow requiring consistent communication, organization, prioritization and accurate tracking of contacts and opportunities
- Coordinated service requirements, pricing and logistics details with customers and internal teams to develop solutions while balancing operational and financial considerations
- Managed ongoing client relationships and served as a consistent point of contact, addressing needs, resolving issues and coordinating reliable service.
- Coordinated multiple concurrent logistics engagements from initial requirements through execution, maintaining communication between customers, carriers and internal operations teams.
- Collaborated across customer-facing and operations teams to resolve time-sensitive issues, communication updates, and keep project moving through completion
- Maintained accurate CRM records and tracking systems to organize contacts, activity, follow-ups and ongoing account information
- Monitored changing market conditions and account activity, using available data to identify trends, support decisions and anticipate client needs.
Business Development Representative
JumpCrew
08.2024 - 03.2025
- Built and maintained professional relationships with businesses while supporting partnership development and client-facing initiatives for startup companies
- Developed professional relationships through phone, email and in-person networking, adapting communication style to different contacts and business needs.
- Managed outreach, qualification, scheduling and follow-up activities while coordinating appointments and maintaining accurate records
- Maintained multiple CRM systems to organize contact information, communications, scheduling, follow-ups and project activity.
- Managed multiple client accounts simultaneously while balancing independent responsibilities with cross-functional collaboration and competing priorities.
Shift Supervisor
Starbucks
11.2022 - 08.2024
- Served as a liaison between customers, staff and management, coordinating day-to-day operations while maintaining service and operational standards.
- Created and implemented training plans for new staff and supervisors, coordinating onboarding and supporting consistent team operations
- Resolved customer and operational issues in a fast-paced environment, using clear communication and practical problem-solving to maintain a positive experience.
- Supported cost-control initiatives and coached team members while balancing operational priorities, staffing needs and service demands.
- Trained and mentored new baristas on company policies and procedures for optimal performance.
Education
Coursework - Design Media Production
Lanier Technical College
Cumming, GA01-2020
Creekview High School
Canton, GA05-2015
Skills
Invoice Processing
- Data Analysis
- Data management
- Logistics Coordination
- Project & Task Management
- Operation & Coordination
Cross-functional Collaboration
- CRM management
- Scheduling and Calendar Management
- Administrative Support
Data & Administrative
- Microsoft Office Suite
- Client Services
- Conflict Resolution
- Relationship Building
Timeline
Freight Pay Analyst
GEODIS
02.2026 - Current
Freight Broker
GEODIS
03.2025 - 02.2026
Business Development Representative
JumpCrew
08.2024 - 03.2025
Shift Supervisor
Starbucks
11.2022 - 08.2024
Coursework - Design Media Production
Lanier Technical College
Creekview High School