Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Kromer

Catasauqua,PA

Summary

Motivated and hard-working candidate with over 10 years of customer service experience. Ready to take on the responsibilities to meet company goals in my next career.

Overview

8
8
years of professional experience

Work History

Assistant Clinic Manager

Coordinated Health
06.2016 - 03.2020
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Set up meetings between Doctors and legal teams when needed
  • Collected co-payments from patients

Front Desk Support

East Stroudsburg University Of Pennsylvania
05.2015 - 05.2016
  • Greeted guests at front desk and engaged while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.


Bartender

Keystone Pub And Grille
03.2012 - 12.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Mail Support/ Renewal Insurance

Guardian
10.2011 - 03.2012
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Data entry
  • Received incoming mail and emails that needed to be manually put into computer systen

Education

Bachelor of Science - Business Administration

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

Skills

  • Patient Flow
  • Vendor Relations
  • Corporate Compliance
  • Administrative Leadership
  • Scheduling
  • Data entry
  • Clinical Management
  • Employee Training
  • EMR system
  • Training and Mentoring

Timeline

Assistant Clinic Manager

Coordinated Health
06.2016 - 03.2020

Front Desk Support

East Stroudsburg University Of Pennsylvania
05.2015 - 05.2016

Bartender

Keystone Pub And Grille
03.2012 - 12.2015

Mail Support/ Renewal Insurance

Guardian
10.2011 - 03.2012

Bachelor of Science - Business Administration

East Stroudsburg University of Pennsylvania

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Nicole Kromer