Paige Palmer
Cheyenne
Summary
Goal-driven and dedicated Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
7
7
years of professional experience
Work History
Assistant Clinic Manager
NextCare Urgent Care
02.2020 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Controlled costs to keep business operating within budget and increase profits.
Lead Cashier
Maverik Adventure's First Stop
08.2018 - 02.2020
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained stock to meet expected customer demand.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
WorkFlow Redesign Management And Health IT - Medical Technology
Laramie County Community College
Cheyenne, WY09-2015
High School Diploma -
East High School
Cheyenne, WY05-2012
Skills
- Medical terminology
- HIPAA
- Team management
- Insurance billing
- Patient care coordination
- Administrative leadership
- Scheduling appointments
- Employee recruitment
- Scheduling
- Occupational medicine
- Marketing
- Employee training
- Patient flow
Awards
Teammate of the Quarter: Q3 January 2024
-Awarded teammate of the quarter through hundreds of submissions in the largest Urgent Care company in the United States.
-Awarded for demonstrating the values of NextCare; Caring, Integrity, Teamwork, Results, and Growth
- “When I think of Paige, my heart brightens up. She is an amazing leader, who is always there to jump in and help when needed.”
- “Paige is caring to all her staff. Makes sure everyone is ok and doing good every day.”
- “Paige is an exceptional manager who always puts us employees and the clinic first before her needs. She is dedicated to improving our services, providing a care for our patients that exceeds expectations & is always willing to go the extra mile!”
- “Paige's infinite patience and maturity in the workplace is truly motivating. Her resilience towards any and all issues is unwavering, and she acts with only the best intentions. Paige exudes the Nextcare Values by being collaborative, empathetic, trustworthy, generous, and committed. Her mentorship has been invaluable to me, and I can't think of a single person more deserving of this recognition.”
Timeline
Assistant Clinic Manager
NextCare Urgent Care
02.2020 - Current
Lead Cashier
Maverik Adventure's First Stop
08.2018 - 02.2020
WorkFlow Redesign Management And Health IT - Medical Technology
Laramie County Community College
High School Diploma -
East High School
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