Nicole Kuebler
Goodyear,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Personal Banker III-MLO
National Bank of Arizona
Glendale, Arizona
06.2021 - Current
- Knowledge of Bank secrecy Act compliance, and various fraud and money laundering typologies
- Assisted business and consumer customers with identification, evaluation and subsequent monitoring of customers/vendors requiring Know your customer (KYC) Beneficial Ownership (BOI) and Enhanced Due Diligence (EDD)
- Submitted SARS and CTRS and worked closely with fraud in the even fraud was detected
- Served as the banks subject matter expert on BSA, AML, and KYC processes and risks
- Ensured proper record keeping of sensitive documents
- Adhered and followed KYC, AML, BSA Regulations and policies
- Collaborated with internal partners such as Front, Middle and back-office staff to obtain required information and applicable documentation related to client onboarding and KYC production
- Processed loan, credit card payments
- Managed bi-weekly training on bank products and policies
- Conducted due diligence searches for various third-party and internal parties
- Ensured all confidential client information is handled securely
- Responded and assisted clients with suspected fraud transactions
- Worked closely with the fraud department if fraud was discovered
- Prepared correspondence letters for clients
- Opened new accounts, loans, credit cards, safe deposit boxes
Quality Assurance Specialist
Oberto Snacks
Kent, Washington
10.2020 - 04.2021
- Maintained hot and cold temperature safety guidelines by calibrating 15 thermometers along the smokehouse every 4 months
- Controlled a range of 5-16 ongoing investigations involving foreign materials
- Conducted 2 walk throughs a month with SSOPS to ensure health guidelines were met throughout the production area
- Removed 3% of holds on products needing to be sold
- Executed daily audits of the plant
- Communicated floor issues with leads and managers only after devising various solutions to the problem
Collections Specialist
Getty Images
Seattle, Washington
08.2020 - 10.2020
- Composed and maintained 2 spreadsheets for 160+ past due accounts with information regarding who the account holder was, what they owed, and their contact information
- Prevented over 100+ cases of fraud activity alongside a large team of other collections specialists by reconciling payments to match owed and due amounts with bank transactions
- Directed meetings to discuss solutions to the number of accounts needing to be sent to collections which guided a steady decrease in collections accounts over the course of 2 months
- Drafted and sent 200+ emails every week as well as conducted over 100 outgoing calls
Premier Client Support Specialist II
National Bank of Arizona
Glendale, Arizona
08.2019 - 06.2020
- Created salesforce cases for over 70+ weekly customer requests that were then used to create new training content for employees because salesforce cases demonstrate how employees can better deliver service, keep customers happy, and enhance the bank's brand
- Developed detailed financial reviews for business clients' specific needs to know what they were more likely to purchase which accomplished 2 customer sales per day and 8-10 per week for every personal banker
- Established new accounts for high-net-worth individuals and serviced existing accounts to clear inventory of inactive accounts
- Processed quarterly Vault and ATM audits with a 0% error rate
- Established professional and friendly rapport with all customers no matter the situation increasing client support satisfaction rates by 4%
Customer Care Team Lead
Shamrock Foods
Phoenix, Arizona
04.2019 - 07.2019
- Operated in conjunction with 9 third party partners to solve discrepancies and brainstorm effective solutions
- Handled over 400 calls per shift to sign up new customers, retrieve customer data, present relevant product information, and cancel services
- Cross-trained to provide additional 'hands on' to 4 customer service managers
- Communicated with 16 different vendors regarding back-order availability, future inventory, and special orders
- Performed data entry with Mitel Metrics to record call notes, suggestions, and questions
Dairy Trainer
07.2018 - 04.2019
- Maintained accurate and complete records for 160 associates with information regarding their address, social security number, age, driver's license number, and more
- Organized over 300 different files, developed 30 spreadsheets, faxed reports, and scanned documents
- Administered assistance in managing health and safety programs aligned with industry standards
- Revised and implemented 7 lesson plans for employee training based on course objectives
Administrative Clerk
01.2018 - 07.2018
- Answered and directed over 150 phone calls, 200 emails, and 50 faxes per week
- Planned and scheduled 2-3 appointments per day, 2 meetings per month, and 4-5 web conferences per month
- Attend meetings to record detailed minutes as well as distribute minutes to those in charge
Operations Supervisor
National Bank of Arizona
Goodyear, Arizona
08.2016 - 01.2018
- Lead/Participated in Scrum teams in conjunction with Application teams every 2 weeks to ensure the completeness of non-functional requirements, reviewing application changes prior to deployment and post-deployment validations
- Consulted with a team of 8 including colleagues and mid-level managers to resolve technical challenges within the branch
- Identified Monitoring and Observability gaps within a portfolio of 400+ applications and build robust alerting and monitoring solutions using enterprise specific tools
Lead Teller
National Bank of Arizona
Arizona
02.2006 - 08.2016
- Sold 300+ cashier's checks, traveler's checks, and money orders every month
- Assessed 15+ clients' financial situations every day to develop strategic financial planning solutions
- Executed 100+ wire transfers, stop payments, and account transfers every month
- Promoted products or services to 15+ customers daily to consistently achieve sales targets
Education
High School Diploma -
Ajo High School
Ajo05.2004
Skills
- Financial Services Experience
- Strategic Data Analyzation
- Business Collaboration
- BSA/AML/KYC Knowledge
- Organizational Development
- Audit & Risk
- Database Infrastructure
- Talent Development
- Case Management
- Solution Implementation
- Performance Management
- Complaint Investigations
- Employee Training Development
- Wealth Management
- Banking operations
- Attention to Detail
- Banking Policies and Procedures
- Issues Resolution
- Account Maintenance
- Fraud prevention
- Problem-solving abilities
- Multitasking
Certification
- State of Arizona Notary Public, Current
- AML Essentials: Anti Money Laundering, KYC and Compliance, Current
- Advanced KYC Techniques and Technologies for AML Compliance, Current
Timeline
Senior Personal Banker III-MLO
National Bank of Arizona
06.2021 - Current
Quality Assurance Specialist
Oberto Snacks
10.2020 - 04.2021
Collections Specialist
Getty Images
08.2020 - 10.2020
Premier Client Support Specialist II
National Bank of Arizona
08.2019 - 06.2020
Customer Care Team Lead
Shamrock Foods
04.2019 - 07.2019
Dairy Trainer
07.2018 - 04.2019
Administrative Clerk
01.2018 - 07.2018
Operations Supervisor
National Bank of Arizona
08.2016 - 01.2018
Lead Teller
National Bank of Arizona
02.2006 - 08.2016
High School Diploma -
Ajo High School