Myia Gonzalez
Willow Grove,PA
Summary
Results-driven banking and financial services professional with more than 10 years of experience in retail banking, client relationship management, financial solutions, sales, and branch operations. Proven ability to build lasting client relationships, identify financial needs, and recommend tailored banking solutions while consistently exceeding performance goals and maintaining strict regulatory compliance. Experienced in leadership, coaching, operational excellence, risk management, and delivering exceptional client experiences in fast-paced environments. Recognized for strong communication, analytical thinking, attention to detail, and a commitment to helping clients achieve their financial goals.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Personal Banker III
WSFS Bank
2018 - Current
- Build trusted relationships with new and existing clients by identifying financial goals and recommending customized banking solutions.
- Open consumer and business accounts while ensuring compliance with federal regulations and internal banking policies.
- Manage a diverse client portfolio through proactive outreach, relationship management, and consultative financial conversations.
- Generate new business through referrals, networking, and outbound prospecting.
- Resolve complex client concerns with professionalism while delivering exceptional customer service.
- Consistently exceed sales and performance goals through a consultative, client-focused approach.
Public Relations Manager
The New Emmanuel Christian Center
2024.02 - 2025.06
- Developed and implemented public relations strategies to promote company's image and services
- Collaborated with media team to create cohesive messaging across all channels for maximum impact.
- Prepared reports on public relations activities including earned media placements and social media engagements
Service Manager
Wells Fargo
2015 - 2018
- Led daily branch operations while coaching and developing teller teams to exceed customer service, sales, and operational goals.
- Managed compliance, risk management, audit readiness, and loss prevention initiatives.
- Conducted hiring, onboarding, scheduling, and performance evaluations for branch staff.
- Partnered with district leadership to improve branch performance through strategic action plans and operational excellence.
- Earned recognition for exceptional branch control scores, compliance, and customer service performance.
Lead Lingerie Specialist
Primark
2017.04 - 2017.08
- Rotating positions in store, and keeping the sales floor loaded with intimate stock and attractive shelving.
- Working money registers, assisting customers to their needs and wants, ensuring a smooth sale process and process de transactions, End noting inquiries regarding organization arrangements, stock, and administrations.
Education
Completed 62 College Credits - Business Studies
Pennsylvania State University
State College, PAHigh School Diploma -
Abington Senior High School
Skills
- Client Relationship Management
- Financial Services
- Financial Needs Analysis
- Consultative Sales
- Client Portfolio Management
- Regulatory Compliance
- Risk Management
- Banking Operations
- Customer Experience
- Relationship Building
- Problem Solving
- Team Leadership
Accomplishments
- President's Circle of Stars Award (2014) – Recognized by Wells Fargo for outstanding dedication, commitment to quality sales, and regulatory compliance.
- Annual Star Performer Award (2016) – Honored for exceptional customer service, leadership, and operational excellence.
- Maintained an Average Branch Control Review Score of 96.2% over five years by consistently exceeding operational, audit, and compliance standards.
- Promoted through four progressive banking leadership roles based on performance and leadership.
Certification
- Pennsylvania Notary Public
- Medallion Signature Guarantee Certified
Timeline
Public Relations Manager
The New Emmanuel Christian Center
2024.02 - 2025.06
Lead Lingerie Specialist
Primark
2017.04 - 2017.08
Personal Banker III
WSFS Bank
2018 - Current
Service Manager
Wells Fargo
2015 - 2018
Completed 62 College Credits - Business Studies
Pennsylvania State University
High School Diploma -
Abington Senior High School