Nina Huynh
Jacksonville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proven ability to exceed targets and drive success in fast-paced environments. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Personal Banker III
First International Bank & Trust
08.2022 - 10.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Exceeded performance metrics consistently, earning recognition as a top performer within the bank institution.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Customer Service Representative
Citibank, N.A.
06.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2013
Skills
- Strong client relationship development
- Microsoft Office proficiency
- Exceptional organization
- Efficient multi-tasker and fast learner
- Superior attention to detail
- Customer service expertise
- Interpersonal skills
- Positive attitude
- Self motivation
Timeline
Personal Banker III
First International Bank & Trust
08.2022 - 10.2024
Customer Service Representative
Citibank, N.A.
06.2020 - 06.2022
Associate of Arts -
Hillsborough Community College
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