Nicole Kuhn
Concord,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Professional residential cleaning specialist with strong focus on delivering high-quality results and maintaining cleanliness. Adept at both individual and team collaboration, ensuring tasks are completed efficiently and to high standards. Skilled in various cleaning techniques, time management, and adapting to changing needs. Reliable and flexible, consistently meeting and exceeding expectations in maintaining pristine living environments.
Overview
12
12
years of professional experience
Work History
Residential House Cleaner
Self Employed
Concord, NC
07.2022 - Current
- Operated cleaning equipment and tools efficiently for thorough residential cleaning services.
- Established long-term client relationships by delivering reliable and trustworthy service consistently.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
Residential Cleaner Manager
Cosmic Cleaners LLC
Kannapolis, NC
10.2020 - 04.2022
- .
- Managed residential cleaning projects ensuring high-quality standards and customer satisfaction.
- Trained and mentored new staff in effective cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, reducing waste and costs.
- Conducted regular inspections of completed work to ensure adherence to company standards.
- Fostered strong client relationships through reliable service and effective communication.
Waitress
HotShots Sports Bar & Grill
Concord, NC
03.2017 - 07.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities under pressure.
- Engaged with customers to build rapport and enhance dining experience through personalized service.
- Handled cash/ credit cards transactions securely, ensuring accurate financial reporting at shift end.
- Assisted in training new team members on menu items and service protocols, enhancing team performance.
- Collaborated with kitchen staff to expedite food delivery, maintaining timely service during peak hours.
Waitress
McCabes Smokehouse
Kannapolis, NC
09.2015 - 08.2016
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Coordinated special events and promotions, increasing restaurant visibility and patron engagement.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kitchen Prep Cook Exposition Dishwasher
Flanagan's Irish Pub And Grill
Harrisburg, NC
07.2014 - 08.2014
- Cooked food following specific measurements and recipes
- Operated fryers carefully to avoid burns when preparing fries
- Kept stations stocked and ready for use to maximize productivity
- Maintained clean and orderly appearance throughout kitchen and dining area
- Operated all kitchen equipment safely to avoid injuries
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sauteing and braising
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving
Education
GED -
Rowan-Cabarrus Community College
Salisbury, NC11 2018
Skills
High-Volume Multitasking: Managing multiple priorities simultaneously under tight deadlines
Conflict Resolution: De-escalating issues and turning negative situations into positive ones
Effective Communication: Clear verbal coordination with both team members and customers
Interpersonal: Conflict Resolution, Verbal Communication, Teamwork Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving issues
Efficiency: Time Management, Reliability and punctuality
Detail-Oriented: Crucial for cleaning and order accuracy
Self-Motivated: Essential for myself that work for themselves
Client Retention: Building loyalty and managing a recurring customer base
Inventory Management: Tracking supplies and maintaining equipment
Additional Information
For references please feel free to reach out to me via email or by phone.
Timeline
Residential House Cleaner
Self Employed
07.2022 - Current
Residential Cleaner Manager
Cosmic Cleaners LLC
10.2020 - 04.2022
Waitress
HotShots Sports Bar & Grill
03.2017 - 07.2017
Waitress
McCabes Smokehouse
09.2015 - 08.2016
Kitchen Prep Cook Exposition Dishwasher
Flanagan's Irish Pub And Grill
07.2014 - 08.2014
GED -
Rowan-Cabarrus Community College