Nicole Ladieu
Westlake,Ohio
Summary
Dynamic customer service leader with a proven track record at TSI, Inc., enhancing customer satisfaction and team morale. Skilled in relationship building and team collaboration, I spearheaded initiatives that improved employee engagement and operational efficiency, while consistently meeting productivity targets. Proficient in payroll management and conflict resolution, driving continuous improvement. Designed business cards and displays for company
Overview
5
5
years of professional experience
Work History
Head of Customer Service Department
TSI, Inc.
Syracuse, NY
02.1998 - 05.1998
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained associate payroll, benefit and performance information.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Led, built and developed team for modeling service excellence.
- Spearheaded initiatives aimed at improving employee morale, resulting in increased job satisfaction scores among team members.
- Handled customer issues at least 25 times a day
Warehouse Associate
John Deere
01.1993 - 03.1996
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Education
Master of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH08-2026
Bachelor of Arts - English Literature
SUNY College At Oswego
Oswego, NY12-1997
Skills
- Team collaboration
- Customer engagement
- Relationship building
- Editing articles for publication
- Good working with people, easy to get along with
- Focused on detail and perfection in work projects
- Good at organization of people and projects
Languages
Spanish
Elementary
Timeline
Head of Customer Service Department
TSI, Inc.
02.1998 - 05.1998
Warehouse Associate
John Deere
01.1993 - 03.1996
Master of Arts - Creative Writing
Southern New Hampshire University
Bachelor of Arts - English Literature
SUNY College At Oswego
Similar Profiles
Marvel WilliamsMarvel Williams
Top Hand at TsiTop Hand at Tsi
Keith RobinsonKeith Robinson
Administrative Office Manager at TSIAdministrative Office Manager at TSI
Dijiona BoydDijiona Boyd
Administrative Assistant at TSI StaffingAdministrative Assistant at TSI Staffing