Morgan Allemao
Milford,MA
Summary
Dynamic leader with a proven track record at Stop And Shop Supermarket, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, alongside expert complaint handling, leading to significant improvements in team performance and customer engagement. Skilled in multitasking and prioritizing, consistently achieving and surpassing sales and service goals. Results-driven CSDH offering proven history of achievement during 5-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Department Head
Stop And Shop Supermarket
10.2019 - Current
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly paperwork.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Monitored performance metrics, providing regular feedback to team members for ongoing improvement in their roles.
- Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
- Participated in the recruitment process, selecting top candidates for customer service roles within the department.
Education
Bachelor of Arts - Business Managment
Dean College
Franklin, MA05.2027
High School Diploma -
Blackstone Valley Regional Vocational Technical High School
Upton, MA05.2022
Skills
- Staff Training and Development
- Complaint Handling
- Workforce Management
- Team Collaboration
- Customer Engagement
- Troubleshooting
- Inventory assistance
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
Certification
- OSHA 10 hour Certified
- Serve Safe Certified
- Serve Safe Alcohol Certified
Timeline
Customer Service Department Head
Stop And Shop Supermarket
10.2019 - Current
Bachelor of Arts - Business Managment
Dean College
High School Diploma -
Blackstone Valley Regional Vocational Technical High School