Carson Yost
Augusta,GA
Summary
Results-driven professional with extensive experience in customer service leadership. Skilled in implementing effective communication processes and developing training programs that enhance client satisfaction and team performance. I have worked many jobs at the current company I am at.
Overview
10
10
years of professional experience
Work History
Customer Service Department Head
Petsch Respiratory Service
Augusta, GA
07.2025 - Current
- Led customer service team to enhance client satisfaction through effective training and mentoring programs.
- Implemented streamlined communication processes, improving response times and fostering cross-department collaboration.
- Developed and executed customer feedback initiatives to identify service improvements and address client needs proactively.
- Led, built and developed team for modeling service excellence.
Intake Coordinator
Petsch Respiratory Services
Augusta, GA
07.2020 - 07.2025
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Managed scheduling for respiratory therapy appointments, optimizing workflow efficiency.
- Developed and maintained relationships with healthcare providers for seamless referrals.
- Trained new staff on intake procedures and use of electronic health record systems.
- Dealt with insurances
Customer Service Representative
Petsch Respiratory
Augusta, GA
06.2017 - 07.2020
- Delivered exceptional customer support through phone and email, resolving inquiries effectively.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
File Organizer
Petsch Respiratory Services
Augusta, GA
02.2016 - 06.2017
- Organized and maintained electronic and physical filing systems for efficient document retrieval.
- Conducted regular audits of filing systems to ensure compliance with organizational standards.
Education
Associate of Applied Science - Business Administration
Georgia Military College
Augusta, GA05-2021
Skills
- Staff training and development
- Complaint handling
- Policy enforcement
- Customer service
Timeline
Customer Service Department Head
Petsch Respiratory Service
07.2025 - Current
Intake Coordinator
Petsch Respiratory Services
07.2020 - 07.2025
Customer Service Representative
Petsch Respiratory
06.2017 - 07.2020
File Organizer
Petsch Respiratory Services
02.2016 - 06.2017
Associate of Applied Science - Business Administration
Georgia Military College