Hannah Feeney
Islip Terrace,NY
Summary
Dynamic Customer Service Department Head with a proven track record in enhancing customer satisfaction and team efficiency. Expertise in escalation management, relationship building, and time management, driving impactful results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Department Head
Stop & Shop
East Islip, NY
09.2021 - Current
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Supervise and coordinate front-end operations, overseeing cashiers and service staff during shifts
- Delegate tasks and support team members to maintain workflow, efficiency, and a positive customer experience
- Communicate effectively with team members and management to address operational needs and workflow challenges
- Balance multiple responsibilities in a fast-paced environment, prioritizing tasks and maintaining attention to detail
Sales Associate
Long Island Ducks
Central Islip, NY
05.2021 - 08.2021
- Provided customer service in a high-volume, fast-paced event setting
- Managed transactions and maintained accuracy under pressure
- Collaborated with team members to ensure efficient operations during large events
Education
Bachelor of Science - Nursing
Molloy University
Rockville Centre, NY05-2026
Skills
- Staff training and development
- Escalation management
- Customer service
- Time management
- Problem-solving
- Relationship building
- Team building and leadership
Timeline
Customer Service Department Head
Stop & Shop
09.2021 - Current
Sales Associate
Long Island Ducks
05.2021 - 08.2021
Bachelor of Science - Nursing
Molloy University