Shantelle Benfica

Super Stop And Shop

05.2017 - Current

Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Developed and maintained courteous and effective working relationships.
Organized and detail-oriented with a strong work ethic.
Proved successful working within tight deadlines and a fast-paced environment.
Proven ability to learn quickly and adapt to new situations.
Acted as a team leader delegating tasks and providing feedback.
Consistently exceeded performance objectives, demonstrating commitment to excellence in customer service and leadership within the department.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
Described product and service details to customers to provide information on benefits and advantages.