Shantelle Benfica
Bourne,Massachusetts
Summary
To provide friendly and professional customer service with 10+ years experience.
Overview
7
7
years of professional experience
Work History
Customer Service Department Head
Super Stop And Shop
2991 Cranberry Highway East Wareham Ma 02538
05.2017 - Current
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader delegating tasks and providing feedback.
- Consistently exceeded performance objectives, demonstrating commitment to excellence in customer service and leadership within the department.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
- Described product and service details to customers to provide information on benefits and advantages.
Education
No Degree - Funeral Service And Mortuary Science
Cape Cod Community College
West Barnstable, MA2027
High School Diploma -
Falmouth High School
Falmouth, MA06.2009
Skills
- Cash Handling and Reconciliation
- Superior Work Ethic
- Customer Engagement
- Decision-Making
- Basic Mathematics
- Complaint Handling
- POS Terminal Operation
- Cash Drawer Reconciliation
- Customer Needs Assessment
- Staff Training and Development
- Customer Service Management
Languages
Portuguese
Limited Working
Timeline
Customer Service Department Head
Super Stop And Shop
05.2017 - Current
No Degree - Funeral Service And Mortuary Science
Cape Cod Community College
High School Diploma -
Falmouth High School