Joi’ McBride
New Rochelle,New York
Summary
Dynamic Customer Service Department Head at Stop and Shop Supermarket, recognized for enhancing customer satisfaction and driving team performance. Expert in problem-solving and time management, I successfully led initiatives that improved service excellence and informed product strategies, while mentoring staff to foster a culture of continuous improvement.
Overview
23
23
years of professional experience
Work History
Customer Service Department Head
Stop and Shop Supermarket
New Rochelle, NY
04.2022 - Current
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Supported company growth initiatives by contributing insights from customer interactions that informed product development or marketing strategies.
- Facilitated open communication between management and staff through regular meetings and transparent reporting practices.
- Monitored performance metrics, providing regular feedback to team members for ongoing improvement in their roles.
- Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.
- Mentored and trained new employees, fostering an environment of continuous learning and growth.
Perishable Manager
Stop and Shop Supermarket
New Rochelle
10.2019 - 04.2022
- Ensure proper rotation and handling to reduce waste.
- Analyzed sales and trends to optimize ordering and inventory levels .
- Maintained proper storage temperatures and conditions for perishable products .
- Training with the staff to ensure the best practices and the food safety procedures.
- Maintaining cleanliness and sanitation in the perishable departments.
- Increased sales through the development of innovative product displays, cross-merchandising techniques, and seasonal promotions.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.
- Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
Cashier,Customer Service ,Payroll Clerk
Stop and Shop Supermarket
Mamaroneck, NY
10.2001 - 10.2019
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Associates - Medical Administration
Monroe College
New Rochelle, NY11.2010
Skills
- Customer engagement
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Team leadership
- Decision-making
- Cash handling
Timeline
Customer Service Department Head
Stop and Shop Supermarket
04.2022 - Current
Perishable Manager
Stop and Shop Supermarket
10.2019 - 04.2022
Cashier,Customer Service ,Payroll Clerk
Stop and Shop Supermarket
10.2001 - 10.2019
Associates - Medical Administration
Monroe College