Hi, I’m
Nicole LaFoe
Beaverton,OR
Summary
Qualified Front Office Coordinator with 25 years of experience in customer service. Offering considerable knowledge of EMS systems with expertise in Windows and Office suites. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.
Overview
23
years of professional experience
1
Certification
Work History
Fireside Home Solutions
Retail Project Coordinator
02.2024 - Current
Job overview
- Coordinate fireplace installation for retail retrofit projects.
- This includes coordinating several trades, homeowner schedule, installers, technicians, and permit inspections.
AFC Urgent Care
Front Desk Associate
08.2023 - 02.2024
Job overview
- Assisted callers with appointments and medical records.
- Awarded for excellent customer service.
- Assist patients with registration, check in, and check out.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Participated in on-boarding and training of new hires for the front desk.
Fanno Creek Clinic
Diagnostic Imaging Coordinator
08.2020 - 07.2023
Job overview
- Manage scheduling of all imaging orders to ensure execution in clinic or at external facility.
- secure required authorization if needed and then fax to location.
- inform patient upon readiness to schedule.
Fanno Creek Clinic
New Patient Scheduler
09.2018 - 01.2021
Job overview
- Answer phones, register new patients, schedule appointments, send out diagnostic imaging orders, authorize diagnostic testing.
Midwest Endoscopy Services, LLC
Data Entry Tech/Front Desk Receptionist
05.2014 - 08.2018
Job overview
- Input patient charts to create electronic format.
- Scan paper charts for electronic file room.
- Mail doctor referring letters.
- Organize and scan pathology reports.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Coordinated, scheduled and arranged surgery room assignments and anesthesia assignments.
Woodhouse Auto Family
Service Cashier
01.2014 - 05.2014
Job overview
- Warranty and service customers, cashiering, filing, cash handling, customer service, parts check out, recall research.
North Central Group
Front Desk Agent
05.2010 - 01.2014
Job overview
- Guest check in and out, room assignments, dispatcher for transportation, housekeeping, and maintenance, concierge services, night audit.
Full Plate Inc
Server/Bartender
11.2006 - 04.2010
Job overview
- Banquet/party setup and tear down.
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
T-Mobile Customer Service
Customer Service and Technical Support
05.2003 - 07.2006
Job overview
- Assisted callers with billing and technical support issues.
- Awarded for excellent customer service.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
High school diploma or GED
Blinn CollegeBryan, TX
Certificate from Admin Office Specialist
Portland Community CollegePortland, Oregon, OR
Associate in General Studies from General Studies
06.2024
Portland Community CollegePortland, Oregon, OR
Certificate from Human & Family Services
06.2023
Metropolitan Community CollegeOmaha, NE
Medical Office Management from Associate of Applied Science
06.2017
Skills
Schedule management
Construction project scheduler experience
Staff scheduling
Maintaining patient confidentiality
Team coordination
Budget coordination
Critical thinking
Partnership cultivation
Conflict resolution
Change management
Document oversight
Customer service
Deadline adherence
Problem-solving
Team leadership
Flexible and adaptable
Attention to detail
Relationship building
Project scheduling
Project coordination
Training and development
Cultural sensitivity
Certification
- Career Certificate in Family & Human Services, PCC
- Medical Office Assistant, 2017-06-01, Present
- ServSafe Alcohol, 2021-05-01, 2029-10-31
- ServSafe Food Handler, 2022-08-01, 2025-08-31
- Mental Health First Aid, 2022-05-01,
Languages
English
Bilingual
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Project coordinator
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
Groups
- Phi Theta Kappa
- College Honor Society