Nicole Lambert
Alpharetta,GA
Summary
Enthusiastic and highly motivated Office Marketing/Operations Manager with 10+ years of experience ensuring client satisfaction while promoting quality products and services to best meet customer needs. Specialties include: managing daily operations, problem solving, identifying customer pain points, strategic marketing promotion, sales prospecting, sales cadence and time management.
Overview
20
20
years of professional experience
Work History
Office Marketing Manager
A&M Instruments
05.2022 - Current
- Interacts with dentist offices to determine how to better serve them and their customers, addressing pain points through surveys and calls discussing offers tailored to their explicit needs.
- Led a marketing campaign increasing sales of Diamond Burs by 22% within 6 months
- Uses Peachtree CRM software to manage dentist office orders, new dental customers and track prospecting companies
- Designs quarterly surveys tracking customer success in order to monitor and increase satisfaction with our products, predict reoccurring revenue and reduce churning
Operations Manager
Next Sound Music Label
12.2013 - 02.2022
- Worked directly with sponsors and staff members to organize and promote concerts and events
- Utilized creative strategies and innovative approaches to promote album releases, generate sponsorship and future partnerships
- Partnered with World Vision to promote their organization and vision while bartering tour campaigns and sponsorship
- Increased Artist and musician honorariums by 30%-50% by leveraging social media following, award nominations and album releases
- Created Sales Pipeline for booking agents and concert/conference sponsors
- Performed Road Management duties: booked travel and hotel accommodations, scheduled soundcheck times, organized video and media events, as well as artist's day-to-day schedule on the road
Administrative Assistant & Department Liaison
Moss Rehab Hospital
03.2007 - 10.2013
- Organized and tracked physician and practitioner schedules
- Developed and updated spreadsheets and CRM databases to track, analyze, and report on comprehensive treatment plans
- Communicated with doctors and patient families to address questions or concerns regarding customized therapy plans
- Facilitated patient care by conducting family history evaluations and ensuring patient compliance with operational procedures
- Managed and maintained all patient records and database systems
Sales Associate/Assistant Store Manager
Crate & Barrel
06.2004 - 02.2007
- Engaged customers, promoted specific merchandise and organized sales displays to maintain visual appeal
- Solved customer challenges by offering relevant products and services for their home decor needs
- Oversaw a team of 5 employees in the Tabletop and Bar department, implementing strategic plans to achieve and exceed sales targets
- Helped customers locate products and checked store systems for merchandise at other sites
- Maintained calm attitude and professionally managed issues in busy, high-stress situations
Education
Bachelor of Science - Marketing
Morgan State University
Baltimore, MDCertification - Technology Sales
Course Careers
Alpharetta, GA11.2023
Skills
- Sales Prospecting
- Sales Pipeline Development
- Time Management
- Lead Qualification
- Business-to-Business
- Problem Solving
- Cold Calling/Emailing
- Customer Relationship Management
- Oral Communication
- Marketing
- Influence People
- Customer Outreach
Timeline
Office Marketing Manager
A&M Instruments
05.2022 - Current
Operations Manager
Next Sound Music Label
12.2013 - 02.2022
Administrative Assistant & Department Liaison
Moss Rehab Hospital
03.2007 - 10.2013
Sales Associate/Assistant Store Manager
Crate & Barrel
06.2004 - 02.2007
Bachelor of Science - Marketing
Morgan State University
Certification - Technology Sales
Course Careers
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