Overview
Work History
Education
Skills
Timeline
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Nicole Landsmann

Fort Lauderdale,FL

Overview

10
10
years of professional experience

Work History

Police Service Aide

The City of Lauderhill Police Department
04.2022 - Current
  • Responds and conducts investigations and reports to emergency calls to the public including motor vehicle accidents, vehicle burglaries, thefts, frauds, and lost/found properties
  • Patrols in marked Police Service Aide unit
  • Processes evidence from criminal events (latent fingerprints)
  • Transfers results to criminal lab and investigates through results and tips
  • Accepts and processes subpoenas for sworn and non-sworn personnel
  • Researches and provides information to staff and the public.

Regional Communications Operator I

Broward Sheriff's Office
07.2021 - 01.2022
  • Provides prompt attention to the public who request police, fire rescue, or other public safety services using the Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure the customer's complaint has been accurately described, documented, and the appropriate public safety agency has either been referred or forwarded the information based on the circumstances
  • Follows International Academy of Emergency Dispatch protocols for Fire (EFD), Medical (EMD), and Police (EPD) interrogations prior to the arrival of the first responders
  • Dispatched maintenance and safety teams to address alarm calls
  • Processed non-emergency requests for specific services such as groundskeepers and housekeeping
  • Answered incoming calls politely to direct callers to requested personnel or departments.

Aftercare Counselor

Gator Run Elementary
03.2017 - 02.2020
  • Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices, and program philosophy
  • Communicated with parents or guardians about daily activities, behaviors, and upcoming events
  • Promoted physical, emotional, intellectual, and social development through well-planned classroom lessons, games, and outside activities
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Server /Hostess

Carolina Ale House
03.2014 - 11.2016
  • Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits
  • Provided exceptional service to high volume of daily customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Bachelor’s degree - Public Safety Administration

Florida Atlantic University
Boca Raton, FL
12.2020

Associate of Arts - General Studies

Broward College
Davie, FL
05.2017

High School Diploma -

Cypress Bay High School
Weston, FL
05.2015

Skills

  • Proficient in Microsoft Office
  • Customer service
  • Communication
  • Numerous FEMA Certifications
  • BLS CPR Certified
  • Data Analytics
  • Confidentiality
  • Criminal Justice Basic Abilities Test (CJBAT) certified
  • FCIC/NCIC Terminal Access Certified
  • Crisis Intervention Team and Work Ethic certified
  • APCO Public Safety Telecommunicator Certified
  • APCO Fire Service Communications Certified
  • IAED Emergency Dispatch Certified
  • Empathy and patience
  • Record Keeping Abilities

Timeline

Police Service Aide

The City of Lauderhill Police Department
04.2022 - Current

Regional Communications Operator I

Broward Sheriff's Office
07.2021 - 01.2022

Aftercare Counselor

Gator Run Elementary
03.2017 - 02.2020

Server /Hostess

Carolina Ale House
03.2014 - 11.2016

Bachelor’s degree - Public Safety Administration

Florida Atlantic University

Associate of Arts - General Studies

Broward College

High School Diploma -

Cypress Bay High School

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Nicole Landsmann