Nicole Landsmann
Weston,FL
Overview
11
11
years of professional experience
Work History
Regional Communications Operator
Lauderhill Police Department
Lauderhill, USA
01.2022 - Current
- Responds and conducts investigations and reports of emergency calls to the public including motor vehicle accidents, vehicle burglaries, thefts, bank frauds, and lost/found properties
- Patrols in marked Police Service Aide unit
- Processes evidence in criminal events (latent fingerprinting)
- Transfers results to the criminal lab and investigates through results and tips
- Research and provide information to staff and the public
- Provides hands-on training to new recruits, covering essential skills such as patrol procedures, investigations, report writing, communication, and safety protocols
- Provides prompt attention to the public who request police, fire rescue, or other public safety services using the Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure the customer's complaint has been accurately described, documented, and the appropriate public safety agency has either been referred or forwarded the information based on the circumstances
- Follows International Academy of Emergency Dispatch protocols for Fire (EFD), Medical (EMD), and Police (EPD) interrogations prior to the arrival of the first responders
- Dispatched maintenance and safety teams to address alarm calls
- Processed non-emergency requests for specific services such as groundskeepers and housekeeping
- Answered incoming calls politely to direct callers to requested personnel or departments
Police Service Aide - Certified Field Training
Broward Sheriff's Office
01.2021 - 01.2022
Afterschool Counselor
Broward County Public Schools - Gator Run Elementary
01.2017 - 01.2021
- Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices, and program philosophy
- Communicated with parents or guardians about daily activities, behaviors, and upcoming events
- Promoted physical, emotional, intellectual, and social development through well-planned classroom lessons, games, and outside activities
- Managed administrative program tasks such as taking attendance, updating log and tracking supplies
Waitress and Hostess
Carolina Ale House - Weston Branch
Weston, USA
01.2014 - 01.2017
- Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits
- Provided exceptional service to high volume of daily customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Education
Bachelor's Degree - Public Administration
Florida Atlantic University
01.2020
Associates Degree - Data Analytics, Criminal Justice, Communications, Public Service, Investigation, Computer Literacy, English, American Sign Language
Broward College
01.2017
High School Diploma -
Cypress Bay High School
01.2015
Skills
- Data Analytics
- Criminal Justice
- Communications
- Public Service
- Investigation
- Computer Literacy
Timeline
Regional Communications Operator
Lauderhill Police Department
01.2022 - Current
Police Service Aide - Certified Field Training
Broward Sheriff's Office
01.2021 - 01.2022
Afterschool Counselor
Broward County Public Schools - Gator Run Elementary
01.2017 - 01.2021
Waitress and Hostess
Carolina Ale House - Weston Branch
01.2014 - 01.2017
Bachelor's Degree - Public Administration
Florida Atlantic University
Associates Degree - Data Analytics, Criminal Justice, Communications, Public Service, Investigation, Computer Literacy, English, American Sign Language
Broward College
High School Diploma -
Cypress Bay High School
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