Nicole LaVangie

Wait-Staff, Supervisor

All American Assisted Living

02.2020 - Current

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated customer needs and feedback to drive product and service improvements.