Nicole Lavine
Centennial,CO
Summary
Focused on personal and professional growth through meaningful relationships, consistent performance, and proactive communication. I combine critical thinking and time management skills with a persistent focus on customer service and excellence to drive performance and exceed expectations.
Overview
11
11
years of professional experience
Work History
Program Coordinator; Transplant Services - Living Donation
UCHealth University of Colorado Hospital
Aurora, Colorado
11.2017 - Current
- Work alongside nurse coordinator to facilitate paired exchange swaps through national paired exchange programs as well as internal swaps at the University of Colorado Hospital and Children's Hospital
- Communicate with HLA lab to review and update HLA entries and results in Epic and paired exchange databases (NKR/APKD)
- Register all non-directed living donors and incompatible kidney pairs into national paired exchange databases; maintain registries for accuracy
- Serve as patient liaison for all living donor candidates, guiding donors through their evaluations, pre-ops, and follow-up schedules
- Coordinate Transplant living donor follow-up care to comply with UNOS guidelines; update Tiedi in UNOS
- Collaborate with living donors and individuals throughout the UCH and CU Medicine systems to track and resolve donor billing issues
- Responsible for creating Donor Champion materials that guide potential living donor candidates and recipients on how to find potential donors in their community and effectively communicate the benefits and advantages of living donation
- Track and validate data on paired exchange volume and different types of donations (i.e., advanced donation, paired, NDD)
- Create standardized workflows to aid in new employee training.
Practice Administrator; Transplant Hepatology
UCHealth University of Colorado Hospital
Aurora, CO
10.2023 - 12.2023
- Oversee hepatology practice, collaborating with physician leaders, clinical nurse navigators, and administrative personnel
- Lead recruitment efforts for new employees and coordinate onboarding training sessions
- Conduct regular meetings with practice staff to disseminate information, discuss practice needs/goals, and incite feedback
- Promptly implement de-escalation and service recovery techniques to address patient complaints as needed
- Act as liaison between clinical staff and departmental leadership to address concerns and remove barriers
Administrative Assistant to the Executive Director
UCHealth University of Colorado Hospital
Aurora, Colorado
11.2016 - 05.2018
- Responsible for organizing and maintaining Executive Director's calendar and business travel arrangements
- Facilitate all space planning requests, including initiating requests, coordinating with facilities, IT and supply chain management, ordering supplies, and managing moves
- Organize all employee onboarding (schedule interviews, update organizational chart, manage employee files, update email distribution lists, and add to departmental time studies)
- Train all new staff on payroll policies and time studies
- Complete and submit expense reports and continuing education reimbursement for the Director, managers, and staff
- Manage payroll and Paid-Time-Off requests in Kronos for managers and staff alike
Patient Access Representative; ENT/Audiology Dept
UCHealth University of Colorado Hospital
Aurora, Colorado
01.2016 - 11.2016
- Greet patients and visitors in a courteous and professional manner
- Responsible for clinic flow, checking patients in and out in a timely fashion, and communicating with providers about patient status
- Schedule appointments and release medical records as appropriate
- Verify insurance coverage for services provided by the facility
- Balance transactions at the end of each business day
Office Assistant Patient Biller; ENT and Family Practice
AdventHealth
Palm Coast, Florida
07.2013 - 11.2015
- Collaborate with the Marketing Director and Physician Liaison to promote newly recruited physician (new PCP to AdventHealth)
- Train new staff members on office policies and procedures
- Answer all incoming phone calls and faxes; schedule patients
- Maintain practice schedule and verify patient insurance
- Order and maintain office and medical supplies per budget
- Work with the billing department to insert appropriate billing codes.
Education
Bachelors of Science: Health Services Administration -
University of Central Florida
08.2015
Associates of Arts: Business Administration -
Daytona State College
05.2013
Skills
- Communicative
- Detail Oriented
- Collaborative
- Problem Solving
- Continuous Process Improvement and Standardization
- Customer Service
- Epic experience
Internship
Marketing
AdventHealth, Palm Coast, FL
August 2015
- Stand-in for Marketing Director for high-level meetings involving overall hospital strategy
- Design, assemble and display Marketing announcements, flyers and brochures throughout hospital and satellite locations
- Collaborate with Marketing Director to create a comprehensive provider catalog that was distributed to staff, patients, and visitors
Professional Development
- Transplant Quality Performance Improvement Courses
- UCHealth Medical Office Preceptor Training
- LinkedIn Learning Courses in Leadership Development and Communication
- Patient Experience Champion
- Outpatient Transplant Counsel
- Administrative Support Counsel
Hobbies and Interests
- Time with family
- Pilates
- Time outdoors
- Attempting new recipes
- A good book!
Timeline
Practice Administrator; Transplant Hepatology
UCHealth University of Colorado Hospital
10.2023 - 12.2023
Program Coordinator; Transplant Services - Living Donation
UCHealth University of Colorado Hospital
11.2017 - Current
Administrative Assistant to the Executive Director
UCHealth University of Colorado Hospital
11.2016 - 05.2018
Patient Access Representative; ENT/Audiology Dept
UCHealth University of Colorado Hospital
01.2016 - 11.2016
Office Assistant Patient Biller; ENT and Family Practice
AdventHealth
07.2013 - 11.2015
Bachelors of Science: Health Services Administration -
University of Central Florida
Associates of Arts: Business Administration -
Daytona State College
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