Nicole Lawler

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

>Delivered exceptional customer service by addressing patient inquiries and resolving concerns promptly.
> Dispensed medications accurately while ensuring compliance with safety standards and regulations.
> Quickly and accurately calculate dosages, prescription labels and dispense medications for pharmacist approval.
> Worked alongside licensed pharmacists to provide excellent service within high volume retail setting.
> Answered many phone calls daily from physicians, patients, other pharmacies and insurance companies.
> Processing medication orders in a safe, effective and legally compliant manner.
> Assisted health care providers and patients by greeting them, answering questions, and referring inquires to the pharmacist.
> Verified patient profiles for insurance and personal information accuracy.
> Contacted customers to assist with medication management and adherence.
> Ensured safe handling and disposal of hazardous drugs and materials.

> Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

> Managed opening and closing duties for pharmacy.

> Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

> Knowledge of vaccine dispensing and administration

> Participated in pharmacy immunization administration course and successfully administered a few vaccines under pharmacists supervision

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.