Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Lee

Austin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Server

Bouldin Acres
Austin, TEXAS
04.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.

Server

Phoebes Diner
Austin, TX
02.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries

Brand Representative

Blenders and Bowls
Austin, Texas
01.2022 - 10.2023
  • Conducted product demonstrations to explain details, highlighted features and show use.
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Gave out product samples, coupons, and pamphlets to encourage sales.
  • Watched crowd to identify prospects, capture interest, and maximize sales opportunities.
  • Worked promotional events for different products, persuading customers to purchase, and documenting sales.
  • Maintained professionality and efficiency while working closely with leadership.
  • Used consultative sales techniques to uncover customer questions and needs.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Shared feedback and ideas with management to improve processes.
  • Employed basic selling techniques to engage with customers.
  • Promoted positive company image through superior customer service experiences.
  • Conversed with customers to share information about products and services.

Server

Chuy's Tex-Mex Restaurant
Austin, Texas
09.2014 - 02.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Some College (No Degree) - Communication Studies

Austin Community College
Austin, TX

Skills

  • Performance Improvement
  • Guest Relations Management
  • Suggestive Selling
  • Positive and Professional
  • High-Volume Dining
  • Product Demonstrations
  • Relationship Management
  • Brand Building
  • Customer Relations
  • Communication Skills
  • Customer Engagement

Languages

Spanish
Limited

Timeline

Server

Bouldin Acres
04.2024 - Current

Server

Phoebes Diner
02.2023 - Current

Brand Representative

Blenders and Bowls
01.2022 - 10.2023

Server

Chuy's Tex-Mex Restaurant
09.2014 - 02.2022

Some College (No Degree) - Communication Studies

Austin Community College

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Nicole Lee