Nicole Legette

Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.

• Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
• Managed access control systems, ensuring only authorized individuals were granted entry into restricted areas.
• Reduced incidents of theft and vandalism by conducting regular patrols and maintaining visible security presence.
• Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
• Supervised a team of security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
• Implemented effective crowd control measures during high-traffic events or emergencies without compromising overall safety objectives.
• Responded quickly to incidents and assessed active situations for security concerns.
• Facilitated secure working environment, conducting regular checks of security equipment and infrastructure.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• Responded quickly to incidents and assessed active situations for security concerns.
• Completed full building and grounds patrols every hour to spot and investigate concerns.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Enhanced security and safety by conducting regular patrols around facility perimeter.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
• Documented customer payment interactions and account statuses for future reference.
• Maintained consistently high success rate of collecting on overdue accounts.
• Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
• Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.
• Responded to customer inquiries and provided detailed account information.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Secured significant debt recoveries, employing persuasive negotiation tactics to encourage prompt payment.
• Proven ability to learn quickly and adapt to new situations.