Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Lemos-Davila

Philadelphia,PA

Summary

Highly-motivated bilingual individual with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Supports Broker/Recruiter

Transition Consults
Bala Cynwyd, PA
03.2024 - Current
  • Advised clients on accessing benefits such as housing, employment or education opportunities.
  • Participated in team meetings to discuss caseloads and best practices for supporting individuals.
  • Developed person-centered job descriptions and postings to attract qualified applicants.
  • Assisted with onboarding of new hires by providing orientation materials and training.
  • Reviewed resumes, conducted phone screens, performed cold calls, and accessed candidate pool.
  • Assisted with self-direction services to individuals with unique needs, and helped them become their own employer. Assisted with exercising their right of choice and control.

Guest Service Team Leader

Target
Abington, PA
09.2021 - 12.2023
  • Proactively implemented process improvements for great customer service delivery.
  • Engaged customers in a friendly and approachable manner, offering assistance and guidance.
  • Maintained an understanding of the store's product offerings, promotions, and policies for accurate up-to-date information.
  • Handled incoming calls, addressing issues, providing product information, and returns.

Sales Associate

Bath & Body Works
Willow Grove, PA
05.2020 - 05.2021
  • Took responsibility of customer issues, consistently exceeding expectations by going above and beyond.
  • Experienced in answering phone calls related to orders, merchandise, and actively engaging with customers to understand their needs.
  • Recommended items based on customer preferences, and if it was out of stock, demonstrating a commitment to great customer service.

Education

High School Diploma -

Thomas A. Edison High School
Philadelphia, PA
06-2021

Skills

  • Team Collaboration
  • Problem-solving abilities
  • Attention to Detail
  • Computer Skills
  • Google Suite
  • Talent Acquisition
  • Community Outreach
  • Administration and Management
  • Client Relations

Languages

Spanish
Native/ Bilingual

Timeline

Supports Broker/Recruiter

Transition Consults
03.2024 - Current

Guest Service Team Leader

Target
09.2021 - 12.2023

Sales Associate

Bath & Body Works
05.2020 - 05.2021

High School Diploma -

Thomas A. Edison High School

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Nicole Lemos-Davila