Nicole Leone
Phoenix,AZ
Summary
Results-driven professional with extensive experience in customer service and project coordination. Known for streamlining operations and improving guest satisfaction through attentive service and efficient task execution. Dedicated to contributing to organizational success while upholding high standards of performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Student
ASU
Phoenix, Arizona
01.2023 - Current
Associate Banker
JPMorgan Chase & Co
, Arizona
01.2020 - 07.2022
Technician
Kokopelli Eye Institute
Kingman, AZ
12.2018 - 11.2019
- Documented patient visit reasons, performed eye exams and tests, scheduled and billed patients, and scribed for doctor during eye exams.
- Conducted routine equipment maintenance to ensure optimal performance and safety standards.
- Assisted in patient examinations by preparing tools and instruments for procedures.
- Collaborated with ophthalmologists to streamline workflow during patient consultations.
Unemployed
Unemployed
Kingman, AZ
06.2016 - 12.2018
- Encountered health challenges during my time at Wells Fargo, which led to a break in my career.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Teller
Wells Fargo
Prescott, AZ
05.2015 - 06.2016
- Balancing the vault daily
- Verified accuracy of cash shipments
- Authorized overrides and approvals on transactions
- 1 of 3 who handled foreign currency
- Assisted other tellers during peak hours
- Keys and alarm code to handle the opening and closing procedures
ToysRus Call Representative
Sitel
Phoenix, AZ
09.2014 - 02.2015
- Managed high volume of calls, resolving customer complaints and issues to improve satisfaction.
- Resolved guest issues by actively identifying solutions and ensuring satisfaction without escalating to management.
- Improved guest experiences by delivering exceptional service and anticipating needs for increased satisfaction.
- Collected customer information including name, address, and payment method to facilitate online order completion.
Administrative Assistant
Arizona Cutlery Sharpening Services
Phoenix, AZ
03.2013 - 08.2013
- Prepared and processed month-end financial statements
- Managed accounts receivable processes
- Maintained accurate bookkeeping of invoices
- Collected daily cash and invoices from drivers
- Data entry and recording of all paper files
- Handle walk in customers and the phone
Assistant Manager
Culver's
Phoenix, AZ
10.2011 - 03.2013
- Led a team of 5-10 employees per shift, ensuring smooth operations and effective collaboration
- Provided guest service and resolved issues to maintain positive dining experience and efficient restaurant flow
- Managed keys and alarm codes for building access
- Balance main vault and registers before and after each shift for accuracy
- Executed bank deposits and collected change from registers
Education
Master of Science - Biomedical Informatics And Data Science
Arizona State University
Phoenix, AZ08-2026
Bachelor of Science - Medical Laboratory Science
Arizona State University
Phoenix, AZ05-2026
High school or equivalent -
Shadow Mountain High School
Phoenix, AZ05-2006
Skills
- Accounts Receivable
- Bookkeeping
- General Ledger Accounting
- Payroll
- Accounting
- Banking
- Quantitative analysis
- Research
- Clinical research
- Laboratory operations
- Project management
- Team collaboration
- Document administration
Certification
Driver's License, Present
Additional Information
Proficient in multiple software programs i.e. Microsoft Office and Excel spreadsheets, Highly trustworthy, discreet and ethical, Excellent written and verbal communication skills, Resourceful problem solving, with the ability to make well thought out decisions in stressful situations, Effective at multi-tasking and time management while staying organized, Great at anticipating needs while building relationships with clients as well as fellow workers
Personal Information
Authorized To Work: US
Accomplishments
- Magna cum laude
Timeline
Student
ASU
01.2023 - Current
Associate Banker
JPMorgan Chase & Co
01.2020 - 07.2022
Technician
Kokopelli Eye Institute
12.2018 - 11.2019
Unemployed
Unemployed
06.2016 - 12.2018
Lead Teller
Wells Fargo
05.2015 - 06.2016
ToysRus Call Representative
Sitel
09.2014 - 02.2015
Administrative Assistant
Arizona Cutlery Sharpening Services
03.2013 - 08.2013
Assistant Manager
Culver's
10.2011 - 03.2013
Master of Science - Biomedical Informatics And Data Science
Arizona State University
Bachelor of Science - Medical Laboratory Science
Arizona State University
High school or equivalent -
Shadow Mountain High School