Nicole Lepp
Summary
Detail-oriented, reliable, and hardworking professional with a proven track record of successfully leading all aspects of business operations, including marketing, scheduling, customer service, and financial management. Adept at building strong relationships with clients and colleagues. Committed to continuous learning and growth, always eager to take on new tasks and expand knowledge base.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Sole Proprietor-Nail Technician
Nail's By Nicki
01.2013 - Current
- Built a loyal clientele through all forms of communication, exceptional customer service and attention to detail with each individual resulting in high client retention
- Maintained clean and friendly work environment while insuring all WA state salon requirement are met
- Manage all aspects of the business as a sole proprietor, including inventory management, ordering supplies, budgeting and all bookkeeping
- Participate in regular online education to expand my knowledge
Customer Service Representative
Delta Dental of Washington
09.2014 - 12.2017
- Provided exceptional customer service through phone calls addressing inquiries and resolving dental insurance issues efficiently and professionally
- Contributed to team goals by consistently meeting performance metrics related to response times and resolution rates
- Mentored team members resulting in positive work environment
- Joined in volunteer work that the company offered to the community including food bank assistance and going to schools to talk about dental care to the children
Server/Bartender
Stephani's Oak Street Grill
01.2010 - 01.2013
- Provided exceptional customer service by engaging with customers while offering recommendations and accommodating any of their food and drink requests
- Handled cash and credit card transactions, followed required procedures to reconcile sales at the end of each shift
- Managed staff by making schedules and accommodating staffing requests
- Managed inventory with all aspects of the bar
- Trained servers and bartenders
Education
Manicurist License -
Studio Beauty School
Spokane, WA01.2013
High School Diploma -
Colville High School
06-2006
Skills
- Essential Software Skills
- Multitasking Proficiency
- Critical Thinking and Problem Solving
- Strong Focus on Accuracy
- Quickly Adjusting to Change
- Experienced in QuickBooks Software
- Accounting
- Schedule Managing
- Great People Skills
- Small business operations
- Strong communication skills
Hobbies and Interests
- Spending free time with family and friends
- Reading
- Boating
- Hiking
- Hunting
Certification
WA State Manicurist License
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Delta Dental of Washington
09.2014 - 12.2017
Owner/Sole Proprietor-Nail Technician
Nail's By Nicki
01.2013 - Current
Server/Bartender
Stephani's Oak Street Grill
01.2010 - 01.2013
Manicurist License -
Studio Beauty School
High School Diploma -
Colville High School
Similar Profiles
Ashlyn TattumAshlyn Tattum
Pet Sitter at NickiPet Sitter at Nicki
Ryan KerlinRyan Kerlin
Baseball Umpire at Shawn Forde, Nicki KerlinBaseball Umpire at Shawn Forde, Nicki Kerlin
Janie SchropferJanie Schropfer
Assistant Accountant at Nicki & Karen - Ewing & Associates L Sotheby'sAssistant Accountant at Nicki & Karen - Ewing & Associates L Sotheby's